About this role
Location: Chattanooga, TNJob Type: Full-TimeEducation: Associate Degree Required
Position Overview
We are seeking a professional and customer-focused Customer Service Representative to join our team. This position will serve as the primary point of contact for customers, assisting with inquiries, resolving issues, processing requests, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, attention to detail, and the ability to effectively manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels.
- Resolve customer concerns and provide timely, accurate solutions.
- Process customer requests, orders, and account updates.
- Maintain accurate customer records and documentation.
- Collaborate with internal departments to address customer needs and resolve issues.
- Follow up on outstanding requests to ensure customer satisfaction.
- Provide professional, courteous service while maintaining a customer-first mindset.
Qualifications
Required
- Associate degree required.
- 2+ years of customer service, administrative support, or related experience.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office (Outlook, Word, and Excel).
- Excellent organizational, problem-solving, and multitasking abilities.
- Ability to work independently and as part of a team.
Preferred
- Experience with CRM or customer management systems.
- Experience in a business-to-business (B2B) customer service environment.
Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- Paid time off and holidays
- Career growth and development opportunities
Job Type & LocationThis is a Contract to Hire position based out of Chattanooga, TN.
Pay and BenefitsThe pay range for this position is $38.46 - $52.88/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 12, 2026.
Workplace TypeThis is a fully remote position.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.