About this role
Job Description
Under general supervision at the main store, performs a variety of tasks related to the fulfillment of online merchandise orders for Ship From Store (SFS) and Buy Online Pick Up in Store (BOPIS). Position will use a PC in performance of work to ensure correct shipment, documentation, and control of the fulfillment process.
Job Qualifications
Completion of high school or the equivalent. Creditable job-related experience may be substituted for the education requirement on a 9-months for 9-months basis. Six months of progressively responsible general experience.
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
THE POSITION COMES WITH BENEFITS TO INCLUDE MEDICAL/DENTAL/LIFE INSURANCE, 401K AND PAID VACATION/SICK LEAVE.WORK SCHEDULE TO INCLUDE DAYS, NIGHTS, WEEKENDS & HOLIDAYS 06:00AM-09:30PM ON A 7-DAY AVAILABILITY, SUBJECT TO CHANGE WITH PRIOR NOTICE. ADMINISTRATIVE AND STOCKROOM RECEIVING EXPERIENCE IS PREFERRED, NOTED FOR ATTENTION TO DETAIL, MUST HAVE IGLAS/ASAP KNOWLEDGE.THIS POSITION IS LOCATED AT LEWIS MAIN STORE WAREHOUSE.
Major Duties
SFS and BOPIS: Order selection: Print pick tickets daily and retrieve merchandise from the sales floor and/or stockroom areas for customer orders. The work will include moving merchandise from location to location by hand, dolly, pallet jack, or similar manual equipment.
BOPIS
Order Selection: Customer Experience Associates may assist with picking only.
SFS: Packing: Print packing slips and uses cost effective packaging to prevent product damage. The work will include verifying the accuracy of order items prior to leaving the receiving area through a control point to ensure merchandise movement is accurate.
BOPIS
Packing: Perform all duties identified above, but place items in boxes or bags as appropriate and place in the designated customer pick up location.
SFS: Shipping: Prints and affixes shipping labels. The work will include placing packed customer orders in the designated pickup location to ensure daily shipment in a timely manner.
Update the status of customer orders in appropriate system(s).
SFS: Orders and replenishes packing and shipping supplies as needed to maintain adequate stock.
May assist in the training and development of other associates on the online fulfillment process.
Complies with established safety, security, and fire prevention procedures and directives. Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.