About this role
Job summary
We are looking to recruit a friendly, organised and enthusiastic Administrator/Receptionist to join our busy GP practice team. This is an important front-facing role, providing excellent customer service to our patients while supporting the smooth running of the practice.
Main duties of the job Reception Duties
Welcome patients and visitors in a professional and courteous manner.
Answer incoming telephone calls, dealing with enquiries efficiently and sensitively.
Book, amend and cancel appointments using the practice clinical system (SystmOne).
Register new patients and update patient demographic information.
Process requests for prescriptions and direct patients to the appropriate service where necessary.
Signpost patients to the most appropriate healthcare professional or service.
Manage patient arrivals and waiting room queries.
Handle confidential patient information in accordance with GDPR and NHS policies.
Administrative Duties
Process incoming and outgoing correspondence, including emails, letters and clinical documents.
Scan and accurately code patient information onto SystmOne.
Support clinicians and management with administrative tasks.
Process referrals, reports and other patient-related documentation.
Maintain accurate records and filing systems.
Assist with audits, data collection and reporting as required.
Support practice projects and service developments.
About us
We welcome applications to join our friendly, professional, caring and committed primary health care team.
Job description Job responsibilities
Reception Duties
Welcome patients and visitors in a professional and courteous manner.
Answer incoming telephone calls, dealing with enquiries efficiently and sensitively.
Book, amend and cancel appointments using the practice clinical system (SystmOne).
Register new patients and update patient demographic information.
Process requests for prescriptions and direct patients to the appropriate service where necessary.
Signpost patients to the most appropriate healthcare professional or service.
Manage patient arrivals and waiting room queries.
Handle confidential patient information in accordance with GDPR and NHS policies.
Administrative Duties
Process incoming and outgoing correspondence, including emails, letters and clinical documents.
Scan and accurately code patient information onto SystmOne.
Support clinicians and management with administrative tasks.
Process referrals, reports and other patient-related documentation.
Maintain accurate records and filing systems.
Assist with audits, data collection and reporting as required.
Support practice projects and service developments.
Essential Skills and Experience
Excellent communication and interpersonal skills.
Strong customer service experience.
Good IT skills, including Microsoft Office.
Ability to work under pressure in a fast-paced environment.
Excellent organisational skills and attention to detail.
Ability to maintain confidentiality at all times.
Flexible and adaptable approach to work.
Experience working as part of a team.
Desirable Skills and Experience
Previous experience working in a GP practice, NHS setting or healthcare environment.
Knowledge of SystmOne.
Understanding of NHS services and patient pathways.
Experience of handling confidential information.
Personal Qualities
Friendly and approachable.
Compassionate and patient-focused.
Reliable and dependable.
Positive and proactive attitude.
Professional appearance and manner.
Commitment to providing high-quality patient care and service.
Person Specification
Qualifications Essential
GCSE A C in Maths and English Language or equivalent.
Knowledge and skills Essential
Possess and be able to demonstrate a good level of English Language A demonstrable commitment to professional development Excellent communication skills particularly telephone and face to face Be organised and able to work under pressure. The role requires a level of accuracy Excellent administration skills and ability to prioritise a busy workload
Experience Desirable
Previous customer / patient service experience Experience of administrative duties Experience of TPP SystemOne clinical system Primary Care Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Calow and Brimington Practice
Address Foljambe Road
Brimington
Chesterfield
Derbyshire
S43 1DD
United Kingdom
Employer's website https://www.calbrimdocs.co.uk/ (Opens in a new tab)