About this role
Overclockers UK are a leading online retailer of PC systems and components. Famous throughout the enthusiast community for their knowledge and passion for cutting edge performance components, hardware and systems. Overclockers UK is proud to be part of the Pro Gamers Group, an international e-commerce company with more than 700 employees at 12 locations worldwide!
About the role
Reporting to the Head of Operations, you will ensure that key warehouse functions are run smoothly and efficiently to support excellent customer service. Having exceptional communication and leadership skills, you will successfully look after your team’s welfare, safety and productivity whilst collaborating with key stakeholders to ensure that the flow of orders and stock fulfils customer requirements. Being a keen problem solver and having attention to detail, you will thrive in this fast paced environment.
Main duties include
- Supervision of warehouse team, despatch and goods receiving functions, ensuring that all orders are picked and despatched in accordance to customer / OCUK requirements.
- Ensure that deliveries are checked and booked in promptly and accurately.
- Positively influence performance, morale, health and safety compliance and good housekeeping.
- Onboarding and training of new staff.
- Primarily responsible for parcel carrier shipments and WMS queries.
- Ensuring that the pick face is replenished effectively.
- Provide support on PI.
- Ensure that rules, policies and procedures are followed consistently.
- Liaison with the customer services team to facilitate customer collections, queries and to provide updates where required.
- Provide absence cover for other supervisors and manager.
- Key holder for site - open and closing of site when required.
Normal working hours are as follows
- Week 1 –Monday to Friday 08:30 - 17:30 = 40 hours
- Week 2 – Monday to Friday 10.00 – 19.00 = 40 hours
- Week 3 – Monday to Friday 08:30 - 17:30 and Saturday 09.00 – 17.00 = 47 hours NB: Alternative shifts could be accommodated if weekend working is preferred.
Please indicate your preference on your application.