About this role
About Kuoni Tumlare At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape.
The Job
- The Operations Coordinator supports the smooth operation of group tours by managing service arrangements, coordinating with suppliers, and working closely with the Operations Leader and Sales Offices.
- This role requires strong attention to detail, independence, and effective communication to ensure high-quality service delivery and client satisfaction.
- Key Activities Manage tour inquiries and plan group itineraries in coordination with Sales Offices and the Operations Leader, ensuring alignment with client needs, destination specifics, and budget Coordinate, confirm, and maintain communication with local suppliers to ensure reliable delivery of land services such as hotels, meals, guides, and transport.
- Support tour operations on the ground, including handling last-minute changes or service adjustments.
- Communicate proactively with the Operations Leader regarding potential issues or disruptions.
- Provide logistical and accounting support before and after tour departures, including document preparation and coordination.
- Assist with seasonal preparations and administrative support for upcoming tours.