Travel Agent @ keolis

At Keolis , the largest private mobility operator in Belgium, you make a difference every day. For our passengers, our partners, our colleagues, and for the planet... Keolis connects !

Who we are Keolis operates a fleet of more than 2,500 vehicles in Belgium and employs over 3,000 people . Present in 13 countries across 4 continents , we offer diverse and sustainable mobility solutions.

Join Brussels City Tours by Keolis Travel and help deliver memorable tourist experiences to travelers from around the world.

Your role

• As Business Travel Agent, you organize and manage inbound tourist activities, handle bookings, and welcome groups.
• You are the primary point of contact for clients, partners, and guides, and you actively contribute to the commercial development of our Travel activities.
• Your responsibilities You organize and oversee tours, transfers, and excursions.
• You manage bookings via phone, email, website, hotels, and tour operators.
• You ensure customer reception and logistical coordination . You handle the administrative follow-up of files and proposals.
• You take part in sales, customer retention, and prospecting for new clients.
• You manage the social media channels related to Travel activities.
• You work closely with the sales and operations teams and contribute to the continuous improvement of our services.
• What a day as a Travel Agent looks like Before leaving home, you log in to check the day’s figures and any potential trip cancellations.
• You arrive in central Brussels 30 minutes before our buses depart to make sure everything is in order and to provide a positive first contact by guiding our customers.
• Once the buses have left, you return to our offices in Neder-Over-Heembeek, where you follow up on bookings for the coming days and act as a primary contact for customers experiencing problems, offering them the best possible solutions — for you, nothing is impossible!
• You participate in developing new services, whether in collaboration with your team or by promoting them to potential clients; you do not hesitate to go out into the field to create a positive connection from the very first interaction.
• Before finishing your day, you write a funny and/or inspiring post and publish it on our social media.
• You truly are the face of Keolis Travel!
• What we offer in this role A varied position within a dynamic, international tourism company; The opportunity to assist clients from around the world and to be the face of our travel services; A replacement contract for a duration of 6 months An attractive salary package with additional fringe benefits; The possibility to grow and develop within the Keolis Group.
• Within our organisation, safety is our top priority.
• In accordance with Collective Labour Agreement No. 100, we have a strict alcohol and drugs policy, characterised by a zero-tolerance approach during working hours.
• By applying for this role, you are, in principle, accepting our zero-tolerance policy and committing to actively supporting this policy and our safety culture.