About this role
We are seeking an experienced and people-focused Passenger Customer Service Manager to lead our UK Passenger Customer Service operation. This is a key leadership role, responsible for delivering a safe, efficient and seamless customer experience, while ensuring operational excellence, strong team performance and continuous improvement. Working closely with colleagues across the organisation and with external stakeholders, you will lead a team of Passenger Customer Service Leaders and play a pivotal role in shaping the future of our passenger service operation. This is an exciting opportunity to lead a critical operational team and contribute to the delivery of an exceptional customer experience. You will have the opportunity to influence operational strategy, drive continuous improvement and make a meaningful impact on both customer and business performance.