GenAI Ops Engineer @ dpgmedia

GenAI Ops Engineer Amsterdam or Antwerp – Are you an experienced support professional with an affinity for SaaS platforms and cloud environments? In this role, you help colleagues across DPG Media get the most out of our shared GenAI platform by combining user support with technical investigation and platform operations. You work independently, collaborate with engineering when needed and actively contribute to the continuous improvement of the platform.

• Read on!

What will you do?

• As a GenAI Ops Engineer, you are the first point of contact for colleagues using the GenAI platform.
• You investigate technical issues, resolve incidents within your scope and ensure users are kept informed throughout the process.
• Your work helps safeguard platform reliability, prevents recurring issues and supports the continued adoption of GenAI across DPG Media.
• You do this by: Managing the support queue, answering user questions and prioritising requests based on impact and urgency.
• Investigating technical issues by analysing logs, metrics, traces, API responses, configurations and Kubernetes workloads to distinguish between usage issues, operational problems and product bugs.
• Resolving usage and configuration issues, performing routine platform operations, applying approved fixes or workarounds and escalating urgent incidents when required.
• Escalating bugs and complex technical issues to the engineering team with clear evidence, reproduction steps where possible and an overview of your investigation, while keeping users informed and confirming the outcome.
• Analysing feature requests, discussing underlying needs with the product team, identifying recurring issues, improving dashboards, alerts and troubleshooting documentation, and proposing small automations that reduce support effort.

Who are we?

We are the GenAI Platform team at DPG Media. Based in Amsterdam and Antwerp, we build and operate a shared GenAI platform that enables colleagues across the organisation to use generative AI solutions securely and effectively. You will work alongside experienced engineers in a hybrid environment where collaboration, knowledge sharing and continuous improvement are central.

What makes you the ideal candidate?

• For this role, we are looking for a driven support and platform operations professional.
• You are analytical, proactive and take ownership of your work.
• In addition, you bring: Medior-level or higher experience supporting SaaS applications or cloud services, including direct user interaction and independent L2 troubleshooting.
• Strong debugging and analytical skills, with the ability to form hypotheses, investigate issues independently and troubleshoot web applications, APIs and authentication.
• Hands-on experience with observability, including working with logs, metrics, traces, dashboards and alerts.
• Practical experience with Kubernetes, including inspecting pods, deployments and events, analysing logs and performing routine operational tasks.
• Strong communication skills, a proactive mindset and the ability to explain technical issues clearly to both technical and non-technical users.
• Experience with Python or Bash scripting is a plus.
• Curiosity about GenAI is important; prior AI expertise is not required.

At DPG Media, we welcome talent from all backgrounds. Regardless of your background, we encourage you to apply for this position. Different perspectives lead to fresh insights and innovative solutions, and that is exactly what strengthens us as an organisation. We are curious about who you are and the qualities and experience you bring. Would you like to learn more about our inclusive working environment? Click here!

What do we offer?

• At DPG Media, you will work in an inspiring environment that is constantly evolving.
• You will join colleagues who focus on opportunities and support your professional growth every day.
• Through the DPG Academy, you will have every opportunity to continue developing yourself and grow your career. 💰 A competitive salary based on your experience. 📝 A 36-hour working week in the Netherlands or a 38-hour working week in Belgium. 💰 8% holiday allowance and a 4% personal choice budget (Netherlands). 💰 Annual profit sharing based on DPG Media's performance. 🎓 Plenty of opportunities to develop yourself through on-the-job learning and the DPG Academy / DPG Campus. 🎉 The flexibility to choose your own cultural holidays. 🏢 A modern office in Antwerp or Amsterdam, with social events, team outings and our legendary staff party, where you will quickly feel at home.

In addition, you will work in a hybrid environment alongside experienced engineers within the GenAI Platform team. Even more reasons to join DPG Media At DPG Media, we work with more than 90 leading news brands, magazines, television programmes, radio stations and online services, including Qmusic, NU.nl, Tweakers, Libelle, VTM and many more. Every month, we reach over 90% of people in the Netherlands and 8 out of 10 people in Belgium. We offer a professional working environment where freedom and responsibility go hand in hand.

You will have every opportunity to shape your future through workshops, training programmes and continuous learning. Feel free to be entrepreneurial, eager to learn, a team player and, above all, yourself. Everyone is welcome at DPG Media, whatever your background. More than 5,500 talented colleagues are ready to welcome you into a project team, a quiz team, a sports team or anything in between. Discover what we have to offer. And while you're at it, you can also find us on Instagram, LinkedIn and X. Applying – what happens next?

Ready to get started? Apply now!. You will receive a response to your application within 10 working days and hear whether you have been selected for the first round. If you are invited to continue, we will contact you by phone to schedule an interview at our office in Antwerp, Vilvoorde or Amsterdam. Would you like to know more? Please contact Leonie via [email protected]