About this role
The Atrium is looking to recruit a Servicing Administration Clerk to join its Servicing Department on a full-time basis.
The successful candidate will be responsible for coordinating aftersales service requests, liaising with customers and technicians, and to support the day-to-day operations of the Servicing Department.
Duties
- Manage all aftersales cases related to appliances
- Register and track service requests, complaints, and repairs
- Ensure all cases are properly logged and updated
- Communicate with customers regarding service issues and updates
- Coordinate with technicians for job assignments and follow-ups
- Act as the main point of contact between clients and technicians
- Schedule and manage service appointments
- Confirm appointments and handle rescheduling when needed
- Order required spare parts for repairs and maintenance
- Follow up with suppliers on parts availability and delivery
- Track parts usage and ensure correct allocation to jobs
- Coordinate with technicians when parts are received
Requirements
- Good organisational and administrative skills.
- Excellent communication and customer service skills.
- Good attention to detail and the ability to manage multiple cases simultaneously.
- Good computer skills and familiarity with administrative systems.
- A proactive, reliable and organised approach to work.
- Previous experience in administration, customer service or aftersales support would be considered an asset.
If you are organised, customer-focused and enjoy working in a busy environment, we would like to hear from you.