About this role
Key responsibilities
- Reporting to the Assoc Director, Business Operations, the Manager, Business Operations is a core professional role within the Emerging Channels Business Operations team, aligned to Retail, E-commerce or Private Channels.
- The role integrates data and business information, supports planning and performance reviews, operates management governance, coordinates priority projects and prepares executive materials, translating business priorities into clear actions and high-quality delivery.
- The role independently handles routine and most complex matters within its scope, continuously improves methods, processes and tools, and collaborates across functions to drive execution through closure.
- Main job tasks Business Planning & Performance Tracking Support annual and periodic business planning, translating channel priorities into objectives, KPIs, milestones, action plans and accountabilities.
- Coordinate weekly, monthly and quarterly business reviews; collect, validate and consolidate channel updates and identify gaps, risks and decisions requiring escalation.
- Maintain action and commitment trackers, proactively follow up with owners and drive timely closure.
- Data Integration & Business Insights Integrate channel performance, customer, activity, investment and operational data, maintaining consistent metric definitions and reliable data views.
- Prepare management dashboards, trend analyses, forecasts and basic scenarios, translating data into clear insights and recommended actions . Identify data-quality and reporting-efficiency issues and work with IT, Finance & Operations and business teams to improve them.
- Monitor market share, competitor activities, pricing, promotions and customer developments within the assigned channel; assess business implications, recommend actions and track outcomes.
- Collaborate with Marketing and relevant functions to support channel business decisions.
- Management Governance & Executive Support Support Business Unit and channel management meetings, including agenda design, material consolidation, minutes, decision logs and action tracking.
- Prepare structured and fact-based executive presentations, decision materials, business cases and key meeting content.
- Coordinate cross-functional dependencies and inputs, ensuring management materials are timely, consistent and decision-ready.
- Priority Projects & Cross-functional Collaboration Independently manage or coordinate assigned priority projects, clarifying scope, timelines, milestones, risks and delivery standards.
- Collaborate with Retail, E-commerce, Private Channels, Trade Marketing and key support functions to resolve execution issues and secure alignment.
- Manage external vendors on project progress, quality, budget, compliance and acceptance of deliverables.
- Process Improvement & Professional Capability Identify and implement improvements in processes, templates, tools and ways of working to reduce duplication and improve efficiency.
- Document and share best practices and support standardization, automation and Business Operations capability building.
- Provide subject-matter guidance to colleagues when required and seek manager or senior-colleague input on more complex matters . Other areas of responsibility Represent the Business Operations team, as delegated, in cross-functional working groups, special projects and internal professional forums; support coordination and follow-up of business continuity, risk and compliance matters; contribute to knowledge management, best-practice sharing and team capability building; and perform other related responsibilities assigned by the manager.
Qualifications
- Bachelor’s degree or above in Business, Economics, Finance, Marketing, Data Analytics, Life Sciences or a related field.
- At least 5 years of relevant experience in business operations, commercial excellence, business support, strategy, financial planning, analytics, project management or related areas; pharmaceutical or complex matrix experience preferred.
- Practical experience independently supporting business planning, performance reviews, management meetings, analytics or cross-functional projects.
- Practical experience in channel market monitoring, competitive analysis, pricing and promotion tracking, and translating findings into business action recommendations.
- Able to handle most routine and professional matters with limited guidance and seek support appropriately for complex issues.
- Business and analytical capability integrates data, identifies business issues and develops clear, actionable recommendations.
- Planning and delivery: strong project management, prioritization and action-tracking skills with reliable, high-quality delivery.
- Stakeholder collaboration: builds partnerships, coordinates dependencies and influences execution in a matrix organization.
- Communication: able to develop high-quality materials and communicate complex information clearly in Chinese and English.
- Continuous improvement: proactively identifies better practices and improves methods, processes, templates and tools.
- Digital tools: advanced Excel and PowerPoint skills; Power BI or other data-visualization and automation experience preferred.
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.