About this role
- The role involves providing advanced network support working in the shifts and troubleshooting, with a focus on Cisco and Juniper technologies.
Responsibilities
- Handle incident and problem tickets related to the network, wireless, and VoIP systems.
- Support network devices including Juniper, Cisco, and 3Com.
- Support security devices from Juniper and Cisco.
- Support bandwidth management appliances from A10.
- Provide support for Motorola and Extreme wireless systems.
- Manage IP address allocation and IP address management.
- Support Cisco Call Manager and Unity.
- Provision extensions through Cisco Call Manager (CCM).
- Configure voice mail boxes through Unity.
- Handle link failure issues.
- Coordinate escalation with service providers such as AT&T and Ignisis.
- Handle wireless network issues.
- Support Cisco hard phone and soft phone installations.
- Ensure adherence to the Service Level Agreement (SLA) set by GC.
- Support pre-G.O activities during staging and shipping.
- Ensure adherence to the change management policy.
- Review Nimsoft alerts and take corresponding actions.
- Monitor system performance and ensure availability and reliability.
- Provide Level-2/3 support and troubleshooting to resolve issues.
- Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team.
- Coordinate with vendors and other IT teams for problem resolution.
- Perform network maintenance and system upgrades, including service packs, patches, hot fixes, and security configurations.
- Sought profile: Solid understanding of the OSI or TCP/IP model.
- Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS).
- Hands-on experience with monitoring, network diagnostic, and network analytics tools.
- Hands-on experience with Cisco Routers, Juniper SRX, and Checkpoint.
- Working knowledge of F5 load balancers.
- Juniper certification is an added advantage.