About this role
Job summary
Golborne Medical Centre are looking for a part-time Receptionist/Administrator to join our friendly team. The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.
You will need some flexibility to cover Morning(8.00am to 1.00pm) and Afternoon shifts (1.00pm to 6.30pm). This can be agreed.
Main duties of the job
The role is patient focussed and you will carry out a variety of roles including:
- Welcoming all patients and visitors to the surgery
- Dealing with enqueries from patients and external agencies in person and over the telephone.
- Processing prescription requests.
- Signposting patients to the correct service etc.
You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard.
About us
We are a long established GP practice with approximately 5,400 patients.
Out team consists of:
- 4 GP Partners
- 1 Salaried GP's
- 1 Practice Manager
- 1 Secretary
- 2 Physician Associates
- 2 Clinical Pharmacists
- 2 Health Care Assistants, and
- 5 Receptionists
Job description
Job responsibilities
Dr Ramasamy & Partners
Job Description Receptionist
Job Title: Receptionist
Responsible to: Senior Receptionist / Practice Manager
Responsible for: N/A
Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
- 1. Making appointments
- 2. Prescription requests
- 3. Giving out results where appropriate
- 4. Ambulance transport bookings
- 5. Deal with Home visit requests
- 6. Deal with general enquiries
- 7. Contacting other providers
Reception Duties
- 8. Register new patients and temporary residents
- 9. Greet and direct patients and visitors
- 10. Booking appointments
- 11. Handing out prescriptions
- 12. Ensure outstanding queries are explained and handed over to next shift, as necessary
- 13. Respond to needs of our clinical team during surgery
- 14. Collect fees from patients for providing non-NHS services
- 15. Deal with general enquiries and complaints
- 16. Filing medical notes
Prescriptions
- 17. Dealing with requests for repeat prescriptions
- 18. Raising prescriptions as per Practice protocols
- 19. Dealing with queries relating to repeat prescriptions
General
- 20. Input and extract information from Practice computer system
- 21. Observe health and safety guidelines at all times
- 22. General housekeeping (e.g. keeping reception and waiting areas tidy)
- 23. Maintain Confidentiality at all times
- 24. To participate and continue Personal Development
- 25. To observe Equality & Diversity guidelines at all times
- 26. To treat all patients, colleagues and visitors with Dignity and Respect at all times.
- 27. Any other reasonable duties as necessary
Person Specification
Pre- Checks
Essential
- Enhanced DBS is mandatory
Qualifications
Essential
- GCSE (or equivalent) in English & Maths
Experience
Essential
- Experience of working within a NHS reception/administration team
- Experience of dealing with the general public (Face to Face and over the telephone)
- Excellent telephone manner
- Confident with GP IT systems
- ( Please note at this moment we are looking for Reception staff with NHS experience only. Unfortunately other applications will be not acknowledged due to the limited time frame and resources. We are unable to sponsor applicants and Applicants with Right to work in UK only should apply)
Desirable
- Experience of working within NHS / GP surgery
- Experience of working with clinical systems
Location
Essential
- The ideal applicant will be local and within 5 miles of this surgery.
Desirable
- Basic IT skills,
- Flexible with working hours.
Working Hours
Essential
- Must be able to work morning and / or afternoon shifts: Morning shifts can be 8.00am to 1.00pm, and afternoon shifts can be from 1.00pm to 6.30pm). Some flexibility may be available within these hours.
Desirable
- Flexibility to provide addition cover for staff sickness or annual leave when needed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
The Golborne Medical Centre – Dr Ramasamy Practice
Address
12 – 16 Golborne Road
London
W10 5PG
United Kingdom
Employer's website
https://www.golbornemedical-drramasamy.co.uk/ (Opens in a new tab)