About this role
Job summary
Are you an organised and personable individual who enjoys helping others?
Cygnet Group is looking for a dedicated Receptionist to be the welcoming face of Cygnet Elowen Hospital, delivering outstanding customer service and supporting the smooth day-to-day running of our service.
Working 40 hours per week, Monday to Friday, with shifts of 8:00 am - 4:00 pm or 9:00 am - 5:00 pm, you'll play an important role in creating a positive experience for visitors, colleagues and the people in our care.
Cygnet Elowen Hospital, our hospital for adults located in Derbyshire, exemplifies our commitment to excellence in health care.
This service offers a safe and secure care pathway tailored for individuals with eating disorders, as well as those with complex personality disorders with disordered eating. With a dedicated team of specialists and a compassionate approach, Cygnet Elowen Hospital is designed to provide specialist support and treatment, fostering a positive recovery pathway in a nurturing environment.
Main duties of the job
Your Day-to-Day...
Provide a professional, welcoming reception experience Greet visitors & notify the appropriate member of staff of their arrival Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately Answer & transfer all incoming calls and take messages where appropriate Sort & distribute post, and assist with general office duties as required Keep the reception area clean & tidy Promote the safety & security of all site users and ensure all staff comply with security protocols.
About us
Cygnet Group was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.
Job description
Job responsibilities
Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.
Your Day-to-Day...
- Provide a professional, welcoming reception experience
- Greet visitors & notify the appropriate member of staff of their arrival
- Ensure visitors sign in & out, and that patients leaving & returni ng are recorded appropriately
- Answer & transfer all incoming calls and take messages where appropriate
- Sort & distribute post, and assist with general office duties as required
- Keep the reception area clean & tidy
- Promote the safety & security of all site users and ensure all staff comply with security protocols.
You are...
- An experienced receptionist/administrator used to liaising with customers/clients
- Organised, naturally helpful and a good multi-tasker
- Computer literate including Windows/Word/Excel/Outlook or equivalent
- Knowledgeable of telephone systems
- Polite, friendly & approachable with excellent communication skills
- GCSE Maths and English qualified, with a good level of numeracy and literacy
- Diligent & accurate, with an eye for detail and an understanding of confidentiality.
Why Cygnet? Well offer you
- Salary: £28,050 Per Annum
- Strong career progression opportunities
- Expert supervision & support
- Employee referral scheme
- Pension scheme
- Cycle to work scheme & employee discount savings
Please note that successful candidates will be required to undergo an enhanced DBS check.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
What next?
If you care about making a difference we want to talk to you.
Click the button to apply
Person Specification
General Requirements
Essential
- Please refer to job description above
Desirable
- Please refer to job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Cygnet Health Care
Address
Heanor
DE75 7JH
United Kingdom
Employer's website
https://www.cygnethealth.co.uk/ (Opens in a new tab)