About this role
Job summary
Are you organised, proactive, and enjoy being part of a team that makes a real difference every day? Hospital at Home is looking for a friendly and enthusiastic Administrative support worker to support our dynamic service across Mid and South Essex.
This is a varied and rewarding role where you will help keep the service running smoothly behind the scenes. From coordinating referrals and managing patient information to supporting the clinical team with day-to-day administration, you'll play a vital part in helping patients receive hospital-level care in the comfort of their own homes. No two days are the same, and your contribution will directly support excellent patient care and improved outcomes across the community
Main duties of the job
What you'll be doing
- Being the friendly first point of contact for patients, carers, and healthcare professionals.
- Keeping our service organised by managing referrals, patient records, and clinical administration.
- Supporting the coordination of patient visits and ensuring information reaches the right people at the right time.
- Monitoring inboxes, answering calls, and helping to resolve queries efficiently.
- Ordering supplies and helping to keep our teams equipped to deliver outstanding care.
- Helping the Business admin to produce reports and maintaining data that help shape and improve our service.
- Based at Broomfield Hospital, you'll be part of a friendly and supportive multidisciplinary team who are helping patients to receive outstanding care closer to home. From time to time, you'll also provide support to our Basildon & Southend Hospital at Home teams in their office, making access to a car essential. Travel expenses incurred for work-related journeys will be reimbursed.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires. for some roles i.e. roles for band 2 to 4, inclusive.
Person Specification
Skills
Essential
- Good IT skills
- Knowledge of Trust IT systems
Desirable
- S1 knowledge
- Microsoft office good working knowledge
Prior knowledge
Essential
- Previous Trust experience
Service knowledge
Essential
- Can demonstrate understanding of what the role requires
Desirable
- demonstrates in application an understanding of H@H service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road
Chelmsford
CM1 7ET
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)