About this role
To supervise the daily operations of the Food & Beverage department, ensuring excellent guest service, efficient service delivery, compliance with hotel policies and procedures, and achievement of departmental revenue and quality targets.
- Supervise and coordinate the activities of food and beverage team during assigned shifts
- Ensure smooth operation of restaurants, bars, room service, banqueting, and other F&B outlets
- Monitor service standards and ensure guests receive prompt, professional, and courteous service
- Conduct pre-shift briefings and communicate daily operational requirements
- Ensure all opening, operating, and closing procedures are completed correctly
- Respond promptly to guest complaints and resolve issues professionally
- Allocate duties and monitor team member productivity throughout shifts
- Train new team members on service standards, company policies, and operational procedures
- Assist with ordering, receiving, and storing food and beverage products
- Reduce wastage through effective stock control and portion management
- Ensure accurate recording of sales and inventory transactions
- Ensure compliance with food safety, hygiene, and health regulations
- Report maintenance issues and safety hazards promptly
Minimum Requirements
Education
- O'level certificate
- Certificate or Diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related field is advantageous.
Experience
- 2-3 years' experience in a Food & Beverage operation
- At least 1 year in a supervisory or team leadership role preferred
- Experience in a hotel, restaurant, resort, or hospitality environment
- Proficiency in POS systems and Microsoft Office applications