Senior Business Consultant @ Perficient

Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.

Senior Business Consultants write the requirements, build to the design, run the testing and own what they submit. You carry a workstream's requirements and build with an architect leading the client, and on smaller engagements you step into owning the requirements outright. Perficient's Salesforce practice delivers in small, AI-first teams. AI drafts most of what used to be written by hand — requirements, stories, configuration, tests and documentation — and a named person reviews, corrects and approves every piece of it, and is accountable for it. We hire people who can direct that work, defend it in front of a client, and keep learning as the tools change.

What you'll do

The pillars of being a successful Lead Business Consultant at Perficient are:

• Document how the business actually works, per persona where that differs, and turn it into user stories with acceptance criteria someone other than you could test.
• Review and correct AI-drafted stories against the PRD, and confirm they are buildable without interpretation.
• Build declaratively to the design and the standards — automation, templates, permission sets — committed to the repository.
• Write and run test scripts, and flag any story whose acceptance criteria are not actually testable.
• Facilitate UAT with business stakeholders and drive multi-party written sign-off.
• Verify generated end-user documentation against the actual configuration, screen by screen, before it reaches users.
• Lead demos and deliver training, and support adoption through hypercare.
• Raise anything discovered outside the backlog rather than absorbing it.

Marketing Cloud responsibilities

• Administer the creation of a new Marketing Cloud instance.
• Understand and implement key integrations between Marketing Cloud and the broader Salesforce ecosystem.

How you'll use AI

• Draft stories, acceptance criteria, process documentation, test scripts and training material with AI, then correct them against what the business actually said.
• Build configuration through agentic tooling against the repository rather than by hand in an org.
• Review generated work critically before it moves. Generated work fails plausibly — complete, well-formed, internally consistent and wrong — and you are the one who catches it.
• Answer one question about anything you approve: what did you change or correct before you approved it? A reviewer who never has an answer is not reviewing.
• Work fluently in whatever the engagement runs on — Claude, Microsoft Copilot, GitHub Copilot, platform assistants, or the client's own stack. The activity is mandatory; the tool usually is not.

Required

• 4–6 years of relevant experience, including client-facing consulting
• Salesforce delivery on client engagements, including requirements and declarative build
• Experience facilitating UAT or business workshops
• Marketing Cloud certifications, including Email Specialist, Marketing Cloud Developer or Marketing Cloud Consultant
• Demonstrated, current use of AI tools in delivery work
• Strong written and spoken communication, and the ability to explain complex topics to technical and non-technical audiences

Preferred

• Salesforce Platform Administrator certification
• Salesforce Business Analyst certification
• A consultant-level certification in a primary cloud
• Experience leading a requirements conversation with client stakeholders
• Experience using AMPscript in Marketing Cloud

Who we're looking for

Technical depth gets you in the door. Beyond that, we hire for four qualities together, not any one in isolation — and we want people who are humble enough to teach as readily as they learn, hungry enough to close a gap without being asked, and smart about people as well as platforms.

• Techno-functional depth — You can map a business process, find the gap, and configure the platform to close it — not one or the other.
• Client presence — You lead workshops, demos and UAT sessions and are credible with the people who run the process.
• AI-native delivery — You produce almost nothing from scratch, and you can show what you corrected in what the tool drafted.
• Learn-fast orientation — You have crossed a discipline boundary — into build, into a new cloud — and been productive quickly.

You are already using AI tools to work faster and deliver better outcomes, and you want to keep pushing on that. This is where the practice is headed, so it is a practical, non-negotiable skill, not a nice-to-have.

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate.

A reasonable estimate of the current salary range for this position is $90,000 to $120,000 Please note that the salary range posted reflects the base salary only and does not include benefits or any potential equity or variable bonus programs. Information regarding the benefits available for this position are in our benefits overview.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer

The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.