About this role
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
Part-time weekend opening: Saturday and Sunday 3:30pm - 10:30pm
Your experience matters
Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.
More about our team
Our Switchboard team serves as the nerve center of the hospital, helping keep patients, staff, and departments connected while supporting critical hospital operations. From answering calls and coordinating emergency notifications to monitoring alarms and security systems, our operators play an essential role in keeping the hospital running safely and efficiently. We're looking for a dependable, service-minded individual who thrives in a fast-paced environment, stays calm under pressure, and takes pride in making a difference behind the scenes.
How you’ll contribute
A Switchboard Operator who excels in this role:
- Answer and direct incoming hospital calls, providing friendly, professional, and timely assistance to patients, visitors, staff, and outside callers.
- Monitor hospital security cameras, boilers, alarms, and other critical systems to support daily operations and hospital safety.
- Coordinate emergency codes, overhead announcements, paging, and notifications to appropriate hospital personnel.
- Communicate with nursing supervisors, security, and other departments to ensure timely responses to urgent situations.
- Prioritize emergency notifications and critical issues while managing multiple incoming calls and competing responsibilities.
- Maintain accurate and up-to-date switchboard information, including patient room assignments, admissions, discharges, employee contact information, and emergency procedures.
- Contact on-call personnel and relay important messages as requested by hospital leadership or nursing supervisors.
- Respond calmly and effectively during emergencies, using sound judgment and problem-solving skills to determine appropriate next steps.
- Perform additional duties as assigned to support hospital operations.
What we’re looking for
Applicants should have a high school diploma or equivalent. Additional requirements include:
- Strong verbal communication and customer service skills with a friendly, professional telephone demeanor.
- Ability to multitask, prioritize competing demands, and remain calm in stressful or emergency situations.
- Strong critical thinking, problem-solving, and decision-making abilities.
- Ability to work independently with minimal supervision.
- Dependable, detail-oriented, and able to respond appropriately to changing priorities.
- Ability to learn and operate multiple communication, paging, and monitoring systems.
- Availability to work Saturday and Sunday, 3:30 PM–10:30 PM.
- Ability to complete approximately 1–2 weeks of initial training; weekday availability preferred, with some flexibility available.
Preferred Qualifications
- Previous experience in hospital switchboard operations, dispatch, healthcare reception, or a high-volume customer service environment.
- Experience managing multiple phone lines, emergency communications, or monitoring systems.
Schedule: Part-time, Saturday and Sunday, 3:30pm – 10:30pm
Why join us
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
More about Highpoint Health – Sumner with Ascension Saint Thomas
Highpoint Health – Sumner with Ascension Saint Thomas is a 167-bed acute care hospital serving Gallatin and the surrounding Sumner County community. For more than 60 years, the hospital has provided a broad range of inpatient and outpatient services, including emergency care, surgical services, cardiovascular care, orthopedics, women’s services, and other specialty care. The hospital is accredited by The Joint Commission and is part of Highpoint Health, a regional health system serving communities across Middle Tennessee.
EEOC Statement
“Highpoint Health – Sumner with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”