About this role
Embark on a rewarding career with Carondelet St. Josephs Hospital hospital. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.
At Carondelet St. Josephs Hospital, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
- Medical, dental, vision, and life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Career development and continuing education opportunities
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance
Note: Eligibility for benefits may vary by location and is determined by employment status
Position Summary
Provides protection for staff, patients, visitors, volunteers, physicians, students, and property at the hospital
- Monitors and secures environment for patients, visitors, and associates. Monitors parking facilities, pedestrian, and vehicular traffic in accordance with department and hospital policy. Patrols secured and non-secured areas.
- Inspects areas for safety or hazards.
- Responds to security alarms and emergency situations.
- Coaches to assist patients, visitors, and associates; analyzes area problems; demonstrates how to perform assistive tasks; establishes rapport and provides feedback.
- Identifies and collects data needed for problem solving. Identifies problems and takes appropriate action. Clearly and concisely documents actions taken or incidence involvement.
- Follows established emergency procedures: Fire, Disaster, etc. – where to obtain information, information followed, and documentation to complete.
- Demonstrates communication skills - asks questions in a way that opens up communication and uncovers problems; finds common ground in disputes and achieves cooperation with minimum conflict; consistently seeks a “win-win” resolution.
- Provides clear, direct and specific instructions or information to patients and visitors - listens with patience and empathy; speaks effectively and clearly in both group and one to one conversations.
- May, when so assigned, serves in capacity of K-9 unit (handler and dog) according to Carondelet K-9 Security Guidelines.
- Utilizes equipment used in department (i.e. two way radio communication, o.c. spray, etc.).
- Participates in the organizational record-keeping system (i.e. Event Reporting System) using established policies and procedures.
- Maintains own basic skills and knowledge. Keeps aware of new security trends.
- When assigned, serves in capacity as a shuttle/courier driver.
- Monitors and promotes compliance with hospital policies such as solicitation, smoking, and visiting hours.
- Facilitates required departmental adjustments to ensure cost-effective delivery of quality services.
- Conducts investigation of reported situations and documents accordingly.
- Assists Director and Operations Leads to achieve established goals of the department and CHN.
- When assigned, performs in a shift lead capacity and delegates actions to be taken when Supervisory personnel are unavailable.
- May be required to assist in training of new Security Officers.
- Minimum Requirements
- Education: High School Diploma or GED
- Experience: Customer service experience (hospital or other relevant experience).
- Licensure/Certifications: BLS, Current valid unsuspended Arizona Driver's License, I.A.H.S.S. Basic Training Certification must be completed within 1 year from the date of hire.
- Preferred Requirements
- Experience: One (1) year prior security experience in a hospital or healthcare environment.
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