About this role
Who we are
Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.
WHAT YOU WILL BE DOING?
Order Management & Execution
- Process all sales orders from initial receipt, including Indirect-to-Consumer (ITC) checks, through system upload and final submission.
- Prepare monthly replenishment order proposals for domestic and international travel retail (TR) partners.
- Manage seasonal and monthly buys, including order form preparation, consolidation, submission, and confirmation.
- Consolidate sales and inventory data to support monthly buy planning.
- Upload customer assortments and collateral/GWP (Gift with Purchase) orders into the system.
Pricing & Product Information
- Monitor, collect, and analyze competitor pricing information.
- Validate pricing and review repair claims for accuracy.
- Maintain accurate pricing data in the system, including resolving pricing discrepancies, missing prices, and sample item pricing.
- Provide timely and accurate pricing and product information to customers upon request.
Commercial Administration & Support
- Review and validate sales incentive results.
- Process and issue Credit Notes and Debit Notes.
- Submit payment requests through SAP and maintain documentation in relevant internal systems.
- Prepare reports for the Finance team and follow up on outstanding payments.
- Collect, verify, and manage ad hoc information requests as required.
YOU NEED TO BE...
- Minimum 2 years of relevant experience in sales operations, order management, commercial operations, logistics operations, preferably in retail.
- Proven experience in sales operations, order management, or a similar administrative/commercial role.
- Sound knowledge in SAP is an advantage
- Exceptional attention to detail and a commitment to data accuracy.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with sales, finance, and external partners.
- Proactive and solutions-oriented, with a continuous improvement mindset.
- Proficient in Microsoft Office applications, particularly Excel.