About this role
Position Title
Customer Account Coordinator
Pay Rate
$48,300 - $64,400
Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.
Category/Shift
Salaried Non-Exempt Full-Time
Physical Location
50 Harbor Pt Rd
Utica, NY
The Job You Will Perform
- Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.
- Enter customer orders and generate all associated production orders in addition to purchase all required materials for orders.
- Generate needed shipping documentation.
- Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.
- Work with production staff and utilize Visual Manufacturing and SAP systems to achieve on-time customer deliveries.
- Prepare customer order and sales activity reports.
The Skills You Will Bring
- High school diploma or GED
- Preferred experience working in a manufacturing environment
- Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook) REQUIRED
- Five years of customer relations experience preferred
- Strong verbal and written communication skills REQUIRED
- Organizational skills and ability to multi-task REQUIRED
- Ability to be a self-starter and work well within a team environment
- Action Oriented
- Being Resilient
- Customer Focus
- Instills Trust