About this role
The Customer Relationship Executive (CRE) will serve as the primary point of contact for our domestic BFSI clients within the CLM Back‑Office department. You will handle inbound and outbound communications, troubleshoot issues, provide product and service information, and collaborate with internal teams to ensure seamless service delivery and high customer satisfaction.
- Respond promptly to customer inquiries via phone, email, and chat.
- Investigate and resolve client issues, escalating when necessary.
- Provide accurate information about Digitide's products and services.
- Maintain detailed records of interactions in the CRM system.
- Identify patterns in customer feedback and suggest process improvements.
- Coordinate with operations, finance, and technical teams to fulfill client requests.
- Monitor service level agreements (SLAs) and ensure compliance.
- Prepare daily and weekly reports on customer interactions and resolutions.
- Bachelor's degree in Business, Finance, or related field.
- 2+ years of experience in customer service or relationship management, preferably in BFSI.
- Excellent verbal and written communication skills.
- Strong problem‑solving abilities and attention to detail.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to work in a fast‑paced back‑office environment.
- Customer‑centric mindset with a focus on quality service.
- Flexibility to work in shifts, including occasional evenings or weekends.