About this role
The Slot Attendant is responsible for delivering exceptional guest service on the casino floor by assisting players with slot machine operations. The Slot Attendant is the ambassadors for the casino, providing prompt assistance, resolving guest concerns, and escalating issues when needed.
- Verifies jackpots, makes hopper fills, and fills out paperwork.
- Performs minor repair to slot machines.
- Handles customer relations and minor customer disputes.
- Maintains a pleasant, friendly and welcoming attitude at all times.
- Knowledge of all special events and promotional activities available to guest.
- Other duties as assigned.
- A high school diploma or GED equivalent preferred.
- Previous customer service experience preferred.
- Excellent verbal and written communication skills.
- Ability to perform multiple duties under frequent time pressures.
- Must be able to obtain and maintain a valid state gaming license.
ADDITIONAL REQUIREMENTS
- Ability to stand and walk for long periods of time.
- Ability to push, pull, twist and lift up to 30lbs.
- Work environment may include smoke and variable temperature, lighting and noise levels.