About this role
Job description
About the Role
We seek a seasoned Support Engineer with expertise in Cisco’s enterprise network technologies and Fortinet’s FortiGate firewalls. The ideal candidate will have a network security and infrastructure background and hands-on experience troubleshooting and deploying network environments. You will join our dynamic IT services team, which provides high-level technical support for customers in the US and Europe and drives improvements across our managed service centers.
Key Responsibilities
- Performance Optimization: Monitor network performance and ensure system availability and reliability. Optimize configurations for maximum efficiency and security.
- Troubleshoot and Resolve Issues: Provide L1 support for Cisco switches and FortiGate firewall incidents. Diagnose and resolve network and security issues affecting client operations.
- Deployment and Configuration: Plan, execute, and manage the deployment of network devices and security solutions, including configuration, testing, and integration into existing networks.
- Incident Management: Take ownership of critical incidents, coordinate with cross-functional teams to resolve issues, and maintain thorough documentation of all processes and solutions.
- Client Interaction: Work directly with clients to understand their technical issues, provide regular updates, and ensure their practical solutions meet their needs.
- Continuous Improvement: Evaluate and recommend new technology and approaches to enhance operational excellence and security posture.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: 2+years of relevant experience in networking and security.
Skills
- Troubleshooting: Exceptional ability to diagnose and resolve network issues using industry-standard and specialized tools. Proficient in packet analysis with Wireshark, network performance monitoring with SolarWinds, and other relevant diagnostic utilities..
- Understanding of network protocols (e.g., IPSEC, HSRP, BGP, OSPF, QoS).
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
Additional Requirements
- Availability for after-hours on-call duties and emergency response as needed.
- Ability to work collaboratively in a team environment.
- Strong commitment to professional client service excellence.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and advancement.
- A dynamic and supportive work environment.