About this role
Role: Relationship officer Role Purpose:
Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures. Key Accountabilities of the role
• To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target. • Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target. • Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target. • Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones. • Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services • Participate and complete activities assigned by management. • Full awareness on product policies, and procedures and ensure swift implementation. • Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure. • Full awareness on assigned products in term of knowledge/process and ensure full adherence. • Deliver a timely prompt service to customers. • Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality. • Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing. • Follow the approval process and escalate the delay to superiors if any. • Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer. • To ensure quality of applications submitted and rectify error/omission if any. • Check the file activation and notify management in case of delay at Card centre end. • Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow. • Initiate cross-sell other banking products (on best efforts basis). • Escalate customer complaints to management if any
Specialist Skills / Technical Knowledge Required for this role:
• Multi-products sales, payroll or employee banking experience. • Good knowledge of retail banking service standards, sales skills and computer skills • General awareness of competitors in local/regional market • Driving License