Collections @ Aston Carter

Job Title: Collections Analyst, Financial Account ManagementJob DescriptionThe Analyst, Financial Account Management is responsible for managing a designated portfolio of franchisee accounts and supporting the timely collection of outstanding receivables. This role works directly with franchisees to resolve past-due balances, monitor account activity, and execute collection strategies in accordance with established policies and procedures. The Analyst partners with Financial Account Management leadership and internal stakeholders, including Franchise Sales, Operations, Legal, and Finance, to address delinquent accounts while considering the broader franchise relationship.

The role will identify accounts requiring additional action and support recommendations related to payment arrangements, defaults, reservation suspensions, settlements, and franchise termination. This is a temporary role focused primarily on outbound outreach to franchisee accounts to get them up to date on outstanding payment plans.

Responsibilities

• Manage an assigned territory and portfolio of franchisee accounts, with responsibility for day-to-day collection activities and follow-up.
• Monitor accounts receivable balances, aging, payment activity, and delinquency to identify accounts requiring collection action.
• Contact franchisees regarding past-due balances and establish clear expectations for payment.
• Work with franchisees to understand circumstances contributing to delinquency and identify appropriate paths toward resolution.
• Execute collection strategies in accordance with established policies, procedures, and direction from Financial Account Management leadership.
• Facilitate payment arrangements within established guidelines and escalate requests requiring additional approval.
• Research and help resolve billing questions, disputes, and account discrepancies in partnership with appropriate internal teams.
• Maintain accurate and timely documentation of collection activities, franchisee commitments, disputes, and account status.
• Prioritize collection activities based on account aging, balances, risk, and established business priorities.
• Identify franchisee accounts requiring escalation based on delinquency, broken payment commitments, financial risk, or other established criteria.
• Gather relevant account information and prepare recommendations for next steps, including payment arrangements, defaults, reservation suspensions, settlements, or other collection actions.
• Support the development of termination recommendations when collection efforts and other remedies have been unsuccessful.
• Escalate complex, high-risk, or sensitive franchisee situations to Analysts or Financial Account Management leadership for guidance and decision-making.
• Execute approved collection and enforcement actions and ensure appropriate follow-up is completed.
• Partner with Legal and Financial Account Management leadership to provide documentation and account information needed to support default, suspension, or termination processes.
• Develop an understanding of franchise agreements, company policies, and contractual remedies applicable to delinquent accounts.
• Communicate clearly and professionally with franchisees regarding outstanding balances, payment commitments, and collection requirements.
• Navigate difficult financial conversations with professionalism and seek guidance on particularly complex or sensitive situations.
• Provide franchisees with accurate information regarding account balances, payment obligations, and collection processes.
• Develop effective working relationships with Franchise Sales, Franchise Operations, Legal, Finance, and other internal stakeholders.
• Communicate account status, collection activity, and significant franchisee issues to appropriate business partners.
• Seek input from internal stakeholders when operational, contractual, or relationship considerations may affect the collection strategy.
• Coordinate with business partners to support agreed-upon collection actions and account resolutions.
• Monitor assigned portfolio performance and identify changes in aging, delinquency, and payment behavior.
• Prepare regular account updates and provide accurate information for portfolio reporting and forecasting.
• Identify recurring account issues and communicate potential trends to Financial Account Management leadership.
• Participate in process improvement initiatives and contribute ideas for improving collection effectiveness and the franchisee experience.

Essential Skills

• 2-3+ years of experience in collections, accounts receivable, credit, customer financial services, finance, or a related field.
• Strong verbal and written communication skills.
• Ability to conduct professional and sometimes difficult conversations regarding financial obligations.
• Strong organizational skills with the ability to manage multiple accounts, deadlines, and priorities.
• Strong attention to detail and commitment to maintaining accurate account documentation.
• Solid analytical and problem-solving skills.
• Ability to work independently within established guidelines while recognizing when escalation or additional guidance is appropriate.
• Ability to develop productive working relationships with both external customers and internal business partners.
• Experience working across Sales, Operations, Legal, Finance, or similar business functions.

Work EnvironmentThis temporary position has a duration of approximately two months, with the possibility of extension based on business needs. The work hours are from 9 AM to 5 PM, and the role is based onsite at the Pike & Rose office on the 7th floor. The team consists of four people, and you will be sitting near the real estate team. There are 4-5 permanent roles available, providing potential for future permanent employment if performance during the contract is outstanding.

Job Type & LocationThis is a Contract position based out of Rockville, MD.

Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 11, 2026.

Workplace TypeThis is a fully onsite position in Rockville,MD.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.