Order Entry Specialist @ Aston Carter

Location: Saint Paul, MN (Onsite)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Employment Type: 6 Month Contract-to-Hire

Pay: $23.50-$25/hour

Position Overview

We are seeking a detail-oriented and customer-focused Order Entry Specialist to support customers, distributors, and sales representatives throughout the order fulfillment process. This role is responsible for accurately entering and processing customer orders, providing pricing and product information, and coordinating with multiple internal departments to ensure orders are completed efficiently and accurately. The ideal candidate thrives in a fast-paced environment, possesses strong administrative and customer service skills, and demonstrates exceptional attention to detail. This individual will serve as a key point of contact for customers and internal teams while ensuring a high level of service and operational accuracy.

Key Responsibilities

• Process customer purchase orders and accurately enter orders into the ERP system.
• Review incoming purchase orders for accuracy, including pricing, quantities, product specifications, shipping requirements, and delivery information.
• Verify customer data and ensure all order details are complete before processing.
• Respond to customer, distributor, and sales representative inquiries via phone and email regarding order status, pricing, shipping, products, and account-related questions.
• Provide pricing information using company-established pricing structures and product catalogs.
• Coordinate with internal departments, including Shipping, Production, Quality, Sales, and Accounting, to ensure timely order fulfillment.
• Monitor orders throughout the fulfillment cycle and proactively communicate updates to customers and stakeholders.
• Assist customers with returns, exchanges, credits, shipping concerns, and complaint resolution while following established procedures.
• Escalate complex order issues, pricing discrepancies, shipping delays, production concerns, and customer complaints to leadership as appropriate.
• Maintain accurate customer records and territory-specific documentation related to billing, shipping, and order requirements.
• Support multiple sales territories and customer groups rather than managing a dedicated account portfolio.
• Collaborate with management on special projects and process improvement initiatives.
• Ensure compliance with all company policies, procedures, and customer service standards.

Required Qualifications

• High School Diploma or GED.
• Minimum of 2 years of customer service experience in a professional office environment.
• Minimum of 2 years of experience using Microsoft Office, including Excel.
• Strong data entry and order processing skills with a high level of accuracy.
• Excellent written and verbal communication abilities.
• Strong organizational and multitasking skills.
• Ability to work independently while managing competing priorities.
• Proven ability to learn new systems, products, and processes quickly.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications

• Experience working within an ERP system, particularly Epicor.
• Previous order processing or customer service experience in a manufacturing environment.
• Experience supporting distributors, sales representatives, or territory-based customers.
• Familiarity with shipping, billing, and production-related processes.
• Experience collaborating with cross-functional teams in a fast-paced business environment.

Work Environment

This position is fully onsite in Saint Paul, Minnesota. The Order Entry Specialist works within a collaborative customer service team that supports domestic business operations across multiple territories. Daily interaction with customers, sales representatives, shipping, production, quality, and accounting teams is a key component of the role. The environment is professional, team-oriented, and fast-paced, requiring strong communication, adaptability, and attention to detail.

What Makes This Opportunity Attractive

• Opportunity to join a growing and stable organization.
• Contract-to-hire pathway with long-term career potential.
• Exposure to multiple business functions, including customer service, sales support, production, and logistics.
• Collaborative and supportive team environment.
• Opportunity to gain experience with ERP systems and manufacturing operations.
• Strong onboarding and training support for product knowledge and internal processes.

Please email me if you are interested in the position: destcox @astoncarter.com

Job Type & LocationThis is a Contract to Hire position based out of Saint Paul, MN.

Pay and BenefitsThe pay range for this position is $23.50 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 10, 2026.

Workplace TypeThis is a fully onsite position in Saint Paul,MN.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.