Desktop Support Technician @ TEKsystems

Overview

We are seeking a Desktop Support Technician to provide hands-on and remote technical support in a fast-paced enterprise environment. This individual will be responsible for troubleshooting hardware, software, networking, and user access issues while supporting device deployments and endpoint management initiatives. The ideal candidate will have strong customer service skills, experience with Microsoft technologies, and a proven ability to resolve technical issues efficiently.

Responsibilities

• Provide Tier 1/Tier 2 desktop support for end users via phone, remote tools, email, and in-person assistance.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft Office 365, Outlook, Microsoft Teams, and business applications.
• Support network connectivity issues, user account administration, and Active Directory-related requests.
• Deploy, image, configure, and maintain laptops, desktops, and peripheral devices.
• Utilize Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM) for device imaging, software deployment, and endpoint management.
• Install, configure, and upgrade hardware and software components.
• Manage and track support tickets, ensuring timely resolution and excellent customer service.
• Document troubleshooting steps, resolutions, and technical procedures.
• Collaborate with infrastructure, networking, and application teams to resolve escalated issues.
• Assist with employee onboarding and offboarding activities, including account setup and device provisioning.

Required Qualifications

• 3+ years of experience providing hands-on and remote desktop support in a corporate environment.
• Experience deploying, imaging, and troubleshooting Windows devices using Intune and/or MECM (SCCM).
• Prior help desk or service desk experience supporting end users remotely.
• Strong troubleshooting skills across:
• Network connectivity issues
• Active Directory user accounts and permissions
• Microsoft Teams
• Microsoft Outlook
• Microsoft Office 365 applications
• General desktop and application support
• Experience supporting Windows 10/11 environments.
• Excellent communication, documentation, and customer service skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience with Azure AD / Microsoft Entra ID.
• Familiarity with ServiceNow or other ITSM ticketing platforms.
• Exposure to device lifecycle management and hardware refresh projects.
• Relevant certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or equivalent.

Technical Environment

• Windows 10/11
• Microsoft 365
• Outlook
• Microsoft Teams
• Active Directory
• Microsoft Entra ID (Azure AD)
• Intune
• MECM/SCCM
• Remote Support Tools
• Networking (TCP/IP, VPN, Wi-Fi)

Job Type & LocationThis is a Contract to Hire position based out of Columbia, MD.

Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Application DeadlineThis position is anticipated to close on Nov 7, 2026.

Workplace TypeThis is a fully onsite position in Columbia,MD.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.