About this role
DescriptionA VIP Support Specialist (Tier II), is responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the VIP user community. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements. In assuming this position, you will be a critical contributor to meeting the mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.Highlights of Responsibilities: Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devices Providing IT customer technical support on Microsoft operating systems and network services. Configuring Microsoft Office user settings, as required Overseeing JSP Move, Add, Change (MAC) VIP requests Acting as a liaison between end-users and JSP support. Management of JSP VIP assets, peripherals and user accounts Installing and configuring software included in the JSP Core Build, as well as software not included in the JSP Core Build Tracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical problems Providing configuration management support for mobile devices Perform on-call support on a rotational basis for VIPs after hours Perform residential visits for home kit installations Perform travel support aboard aircrafts for equipment setup shift will be 10am to 6pm Monday through Friday.QualificationsRequirements:Clearance (required at performance start date): Secret Bachelor's degree with 4 years of relevant experience Experience in a Help Desk/Service Desk environment Current DoD 8570 IAT Level II certification (required at performance start date): CCNA Security, CySA+, Security+ CE, etc.Preferred Education and Experience:HDI Desktop Support Technician ITIL Foundation Certification Familiar with Joint Service Provider (JSP) Pentagon JSP VIP workstation environment and processes Working knowledge of Microsoft Products. Strong problem solving, priority setting, and collaboration skills Ability to communicate and explain issues to other teams Proficient in resolving Microsoft Office issues, DoD Information Assurance and Computer Network Defense policies and directives, and/or DISA Common Operating EnvironmentPhysical Requirements:This position requires the ability to perform the below essential functions:Sitting for long periods Standing for long periods Ambulate throughout an office Stoop, kneel, crouch, or crawl as required Repeatedly lift and carry weight up to 50 poundsAdditional Skills & QualificationsGreat communication and phone presence.Will be supporting VIP users, need to give the 'white glove' treatment.Experience LevelExpert Level Job Type & LocationThis is a Contract position based out of Washington, DC. Pay and BenefitsThe pay range for this position is $40.00 - $50.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Washington, DC. Application DeadlineThis position is anticipated to close on Nov 7, 2026. Workplace TypeThis is a fully onsite position in Washington,DC.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.