About this role
Description
Job Description
This position includes approximately two weeks of on-the-job training. During the initial training period, the associate will spend approximately 80% of their day entering customer orders into the ERP system. As proficiency is gained, responsibilities will expand to supporting customer inquiries via email and phone, with ongoing training provided to build product knowledge and effectively assist customers with questions and solutions. The Customer Service Representative is responsible for entering customer orders and assisting customers via phone, email, and chat.
This role requires strong attention to detail, the ability to provide timely and professional customer support, and a commitment to delivering an excellent customer experience. The successful candidate will effectively manage customer inquiries, follow established processes, communicate professionally, and continuously build product knowledge to better support customers.
This is a temp-to-hire opportunity for the right candidate. Candidates should demonstrate job stability, with a preference for at least one year of tenure in their most recent positions
Responsibilities
Enter Orders: Manually process customer orders in a timely manner with minimal to zero errors.
Phone Calls: Answering customer calls and assisting with any scenario presented.
Live Chat: Manage customer inquiries via the live chat messaging channel.
One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
Report Processing: Run reporting to proactively process customer ordres that are on hold.
Additional Duties
Demonstrate excellent customer service skills in resolving customer complaints and questions.
Practice and ensure compliance with company policies and procedures.
Thoroughly understand the Customer Relations manual.
Maintain a professional and positive attitude.
Qualifications
2+ years' meaningful work experience preferred.
Strong written and verbal communication skills with ability to communicate across all levels of the organization.
Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
Must be well organized, detail-oriented and have excellent time-management skills.
Display a high level of integrity and professionalism.
Microsoft Office 365 Suite, especially Teams and Outlook experience is a plus
Ability to handle a fast-paced call center environment.
Ability to be flexible and adaptable as this position often requires multi-tasking.
Skills
Customer service, Call center
Top Skills Details
Customer service,Call center
Additional Skills & Qualifications
Must haves
-Minimum of 2 years of customer-facing work experience (customer service, retail, sales support, or similar environment).
-Minimum of 1 year Microsoft Office 365, including Outlook and Teams.
-Strong data entry and computer navigation skills with a high level of accuracy and attention to detail. Ability to learn new systems and processes quickly.
-Strong verbal and written communication skills. Demonstrated reliability, professionalism, and a strong work ethic.
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract to Hire position based out of Huntersville, NC.
Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 2, 2026.
Workplace TypeThis is a hybrid position in Huntersville,NC.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.