About this role
What You will be Doing:This is essentially a desktop support / field services role.The contractors will support employees with day-to-day technology issues, including:Troubleshooting hardware and software issuesProviding hands-on end-user supportAnswering support calls and gathering information from usersDiagnosing issues and determining the appropriate resolutionResolving straightforward technical issues independentlyEscalating more complex problems to the appropriate IS teamsCreating, updating, and following up on support ticketsKeeping end users informed throughout issue resolutionSupporting users with technology-related questionsHelping identify whether issues are hardware, software, configuration, or training relatedMaintaining accurate time and ticket documentationSharing troubleshooting knowledge with teammatesProviding strong customer service in a healthcare settingIdeal Candidate ProfileI would target candidates with roughly 1 to 3+ years of desktop support, field service, deskside support, or IT support experience.Top Skills' Details1. Desktop / Hardware TroubleshootingHands-on experience diagnosing and resolving issues with laptops, desktops, monitors, peripherals, and other end-user technology.2. Windows & Software SupportExperience troubleshooting Windows environments, applications, software issues, configurations, and general end-user problems.3. Customer Service + TicketingStrong communication skills and experience working directly with users while properly documenting issues in a ticketing system.Must-HavesHands-on PC / desktop troubleshooting experienceHardware and software troubleshootingWindows support experienceExperience working within a ticketing systemAbility to properly document troubleshooting and resolutionStrong customer-facing communicationCritical thinking and basic root-cause analysisComfortable escalating issues when necessaryReliable and able to work on-site in Fort WayneJob Type & LocationThis is a Contract position based out of Fort Wayne, IN. Pay and BenefitsThe pay range for this position is $18.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & LocationThis is a Contract position based out of Fort Wayne, IN. Application DeadlineThis position is anticipated to close on Nov 7, 2026. Workplace TypeThis is a fully onsite position in Fort Wayne,IN.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.