About this role
Schedule
- Monday - Friday, onsite
- Shifts between 8:00 AM - 5:00 PM
- Every other Saturday: 9:00 AM - 12:00 PM
Pay & Benefits
- Competitive pay
- Bonus eligibility upon permanent hire
- Comprehensive health, dental, and vision benefits
- Generous PTO and paid holidays
- $250 apparel voucher upon hire
- Bilingual pay differential ($0.50 - $0.75/hour)
- Strong internal promotion opportunities in lending, mortgage, processing, leadership, and other departments
- Community-focused organization with a strong local presence
Qualifications
- 3+ years of customer service experience
- Strong computer proficiency and ability to navigate multiple screens and programs simultaneously
- Typing speed of 40+ WPM
- Ability to multitask in a fast-paced environment
Why Us? This position serves as an excellent entry point into the financial industry. Many employees use the Contact Center as a pathway into specialized areas such as mortgages, lending, operations, processing, and leadership. If you're looking for a career with growth potential and a company that invests in its employees, we'd love to hear from you.Apply today and start building a rewarding career while making a difference in the lives of our members. make a job posting with some diff wordsMember Service Representative
Do you enjoy helping people and delivering exceptional customer support? Are you energized by a fast-paced environment where every interaction matters? We are currently seeking a Member Service Representative to join our growing Contact Center team and provide outstanding service to our valued members.
Position Summary
As a Member Service Representative, you will be the primary point of contact for members, assisting them through phone, email, and digital communication channels. In this role, you will answer questions, resolve concerns, perform account maintenance, and guide members toward solutions that support their financial needs. This position operates in a high-volume contact center environment, handling approximately 75-125 incoming calls daily while utilizing multiple systems and maintaining excellent service standards.
Key Responsibilities
- Respond to member inquiries promptly and professionally
- Assist with account balances, transfers, deposits, withdrawals, and account updates
- Support members with online banking, mobile banking, and website navigation issues
- Investigate and resolve account concerns and service-related requests
- Verify member information while maintaining confidentiality and account security
- Recommend products and services based on member needs
- Process financial transactions accurately and efficiently
- Address fraud-related concerns, travel notifications, and security inquiries
- Document member interactions thoroughly while navigating multiple software applications
- Meet established performance, productivity, and quality standards
- Participate in coaching sessions, training opportunities, and call evaluations
- Build positive relationships through meaningful conversations and personalized service
Schedule
- Monday through Friday
- Day shifts between 8:00 AM and 5:00 PM
- Onsite position
- Rotating Saturday schedule: Every other Saturday, 9:00 AM to 12:00 PM
Compensation & Benefits
- Competitive compensation package
- Performance-based bonus opportunities upon permanent placement
- Medical, dental, and vision coverage
- Paid time off and company-paid holidays
- New-hire apparel stipend
- Additional pay for bilingual team members
- Career advancement opportunities across lending, mortgage, operations, member services, and leadership departments
- Supportive, community-focused culture with long-term growth potential
Qualifications
- Minimum of 3 years of customer service experience
- Strong computer and technology skills with the ability to navigate multiple applications simultaneously
- Typing speed of 40+ words per minute
- Excellent communication and problem-solving abilities
- Strong attention to detail and accuracy
- Ability to multitask and remain organized in a fast-paced environment
Why Join Our Team?
This role is an excellent opportunity for individuals interested in building a career within the financial services industry. Many team members begin in the Contact Center and advance into specialized areas including lending, mortgages, operations, processing, and leadership. We are committed to employee development and provide the tools and resources needed for long-term success.If you're passionate about helping others, enjoy solving problems, and are looking for a career with growth opportunities, we'd love to hear from you. Apply today and take the next step in your professional journey!
Job Type & LocationThis is a Contract to Hire position based out of Appleton, WI.
Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 3, 2026.
Workplace TypeThis is a fully onsite position in Appleton,WI.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.