About this role
Description
As a Care Coordinator, you provide inbound and outbound phone support and may serve as the primary contact for payers, patients, caregivers, specialty pharmacies, site of care centers, specialty distributors, pharmacy compounders, and providers. You will facilitate a collaborative process that gauges, coordinates, and monitors patient benefits, product orders and appointment coordination with the purpose of facilitating the overall patient journey. This includes utilizing services offered through the Patient Support Program on behalf of a manufacturer (client). The primary function is to provide unparalleled customer service to key internal and external stakeholders as a dedicated contact by coordinating resources, exchanging information, and ensuring appropriate delivery of services.
Key Responsibilities
Care Coordinator may be regionally aligned and will serve as an expert on all aspects of benefit coordination, and other forms of available support and will be responsible for handling healthcare provider and/or patient interactions
May serve as an advocate to patients regarding eligibility requirements, program enrollment, affordability support, and general access for prescribed therapy
Establishes relationships, develop trust, and maintain rapport with healthcare providers and/or patients
Serves as point of contact to health care providers for ongoing support and relationship development by acquiring and delivering detailed information regarding a program and/or a patient
Strong working knowledge and ability to understand and explain benefits offered by all payer types including private/commercial and government (i.e., Medicare, Medicaid, VA and DOD); with expertise in Medicare Part B
Navigates through payer challenges by asking appropriate questions to obtain the necessary result
Acts as an assigned liaison to client contacts (e.g., regional contact for sales representatives)
Maintains records in accordance with applicable standards and regulations to the programs/promotion
Follows program guidelines and escalates complex cases according to SOPs, Call Guides, and other program materials.
Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events, safety complaints as per program SOPs) (specific to program/client requirements) through Inbound and Outbound calling
Liaison between Program Management, other internal stakeholders, and healthcare providers
Provides unparalleled customer service, with attention to detail, while serving as a brand advocate and program representative; understands the importance of achieving quality outcomes and commits to the appropriate use of resources
Works with all levels of Program Management on a day-to-day basis to maintain open lines of communication and share awareness regarding patient status, prescriber feedback/satisfaction, coordination challenges and program effectiveness
Understands the nature of the disease states of patients of the program
Assesses situations to act and intervene where needed to obtain a timely result
Maintains a high level of ethical and professional conduct regarding confidentiality and privacy
Helps maintain team morale by consistently demonstrating a positive attitude and strong work ethics
Utilizes the necessary resources for conflict resolution as needed
On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
Ensure all SOPs are followed with consistency
Conducts miscellaneous tasks or projects as assigned by Project Management
Utilize Valeris values as the driving force behind the teams success
On time adherence to training deadlines for all corporate policies and procedures
Perform additional tasks or projects as assigned
Skills
customer support, insurance coverage, call center, insurance verification, crm
Top Skills Details
customer support,insurance coverage,call center,insurance verification
Additional Skills & Qualifications
Associate or bachelors degree and 2 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing preferred, or in lieu of a degree, a High School diploma or equivalent with 5 years of reimbursement/insurance, healthcare billing, physician office, health insurance processing
Call Center/HUB or customer service experience with progressive levels of responsibility within a service driven environment required
Excellent communication skills; orally and in writing
Strong working knowledge of prior authorization and appeals is required
Strong knowledge of medical and pharmacy insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related benefit coordination experience
Proficient with Microsoft products
Technology must haves
Agents are expected to have the appropriate internet bandwidth to support Valeris systems. It is critical that they have computer experience.
Customer Relationship Management (CRM) software
Multi-line telephone
Multi-system computer experience (examples; double monitors, use of multiple applications at the same time)
Culture of excellence productivity focused and drive for development/growth within role.
Give and/or receive feedback to and/or from peers and/or leaders.
Team success partner with peers for successful completion of team requirements.
Adaptable to change.
Experience
Previous HUB or Patient Services experience
Contact Center Experience
Pharmaceutical Benefit Processes experience
> 2-year experience
Medical Benefit Processes experience
> 2-year experience
Telephony and/or email communications with a
Patient
Physicians office
Experience Level
Intermediate Level
Job Type & LocationThis is a Contract position based out of Morrisville, NC.
Pay and BenefitsThe pay range for this position is $22.00 - $26.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application DeadlineThis position is anticipated to close on Nov 10, 2026.
Workplace TypeThis is a fully remote position.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.