About this role
Candidates must be authorized to work in the United States without the need for current or future visa sponsorship.
This position is for full-time, onsite employment at the Family Dollar Chesapeake, VA Store Support Center.
We handle relocation for anyone interested outside of the Hampton Roads, VA area
General Summary
Senior Systems Analyst – EDI will be accountable for maintaining the business processes and systems impacting the EDI technology landscape such as EDI maps, trading-partner configurations, routing, business processes or workflows, and production integrations using an enterprise B2B/EDI platform. This person will work across Family Dollar divisions to ensure the highest level of data integrity in all EDI systems.
Principal Duties & Responsibilities
- Accountable for administration, maintenance, monitoring, and operational oversight of assigned software applications
- Lead resolution of incidents - Assess business impact, capture relevant identifiers and timestamps, reproduce or isolate the failure, coordinate responders, restore service, validate downstream recovery, and document the outcome, and engage other IT teams and vendors as needed
- Mentor and provide guidance to system analysts to perform various application maintenance activities
- Lead a team of vendor partners to ensure the business reported issues are handled within the Service Level Agreements
- Make decisions to apply suitable changes in production systems to help business perform their functions
- Research and troubleshoot end-to-end business flows rather than a single application screen
- Monitor and support interfaces among software systems
- Use SQL and available application/reporting tools to validate data, investigate transaction state, reconcile records, and support root-cause analysis.
- Identify recurring incident patterns and convert them into problem records, monitoring improvements, automation opportunities, knowledge articles, runbooks, or permanent corrective actions by engaging other IT teams and vendors as needed
- Follow established change controls for any production data correction or remediation
- Use ServiceNow or a comparable ITSM platform for incident, request, problem, change, knowledge, and service-level processes as applicable
- Create and maintain technical support documentation, troubleshooting guides, dependency maps, operational procedures, and end-user knowledge that improve first-time resolution and reduce repeat support demand
- Support application changes, releases, upgrades, configuration changes, and project transitions into operations. Validate support readiness, monitoring, documentation, rollback expectations, and post-change stability
- Participate in Disaster Recovery and IT Business Continuity activities and help maintain operational readiness for business-critical supply chain services
- Meet technical and business SLAs and participate in an on-call rotation supporting a 24/7 multi-site distribution environment, including heightened support during peak retail periods.
Position Requirements
- 5+ years of experience in leading application maintenance activities including administering, maintaining, or troubleshooting production applications in a Senior Systems Analyst, or comparable role
- 5+ years of hands-on EDI/B2B integration experience, including production support and development or configuration responsibilities in a transaction-heavy enterprise environment; strong working knowledge of ANSI X12; and practical experience interpreting and troubleshooting envelopes, segments, loops, qualifiers, control numbers, and acknowledgements
- Hands-on experience creating or maintaining EDI maps, trading-partner configurations, routing, business processes or workflows, and production integrations using an enterprise B2B/EDI platform; demonstrated ability to trace transactions end to end across partner data, transport, mapping or transformation, platform processing, orchestration, and downstream applications
- Demonstrated troubleshooting ability across application, database, interface, file/batch, operating-system, network/connectivity, and upstream/downstream dependencies
- Working knowledge of SQL sufficient to query and validate production data, investigate transaction state, and support incident analysis
- Experience with Microsoft Windows and/or Linux environments and the ability to interpret logs, services/processes, scheduled jobs, files, and basic system health indicators
- Experience using ServiceNow or a comparable ITSM platform and practical understanding of incident, problem, change, request, escalation, and knowledge-management practices
- A self starter who has the ability to prioritize multiple issues, work independently when needed, follow controlled production procedures, and document troubleshooting and recovery actions clearly
- Ability to participate in a 24/7 on-call rotation and provide occasional after-hours support
- Excellent communication and customer service skills
Desired Qualifications
- At least one year experience in the Retail operations support Industry
- Hands-on experience with IBM Sterling B2B Integrator and/or IBM Sterling File Gateway, including maps, business processes, partner configurations, routing, monitoring, and operational support
- Retail, distribution, logistics, transportation, or supply-chain integration experience
- Experience with Oracle Transportation Management (OTM), particularly carrier tender, shipment-status, or freight-invoice integrations, and transportation transaction sets such as EDI 204, 990, 214, and 210
- Broader experience with common retail and supply-chain EDI transaction sets, including purchase orders, purchase-order acknowledgements, advance ship notices, invoices, inventory or product activity, and related partner documents
- Experience with XML, flat files, APIs or web services, middleware or SOA, managed file transfer, and hybrid EDI and non-EDI integration patterns
- Experience with certificate lifecycle management, AS2 partner setup, encryption and signing concepts, and secure B2B connectivity using AS2, SFTP, FTP, or VAN-based transport
- Experience building EDI monitoring, alerting, reporting, scripts, or automation and analyzing transaction-volume and error trends to reduce manual support effort and improve partner quality
- Experience supporting Cloud or SaaS products and coordinating with external software or automation vendors
- Scripting or automation experience (for example PowerShell, Python, or comparable tools) used to improve monitoring, triage, reporting, or repetitive support work
- ITIL certification or demonstrated use of ITSM best practices
“Projected Salary Range: $100,000 - $125,500”.
20% Annual Bonus Opportunity + other incentives
Family Dollar is an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
Full time
510 Volvo Parkway,Chesapeake,Virginia 23320
IT Operations
Family Dollar