About this role
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR RESPONSIBILITIES
- Supervise daily pickup, delivery, and in-house operations to ensure timely service, operational efficiency, and achievement of assigned targets.
- Monitor daily operational performance against established KPIs and implement corrective actions to address service gaps.
- Lead, guide, and support service centre team members to maintain productivity, service quality, and operational discipline.
- Ensure compliance with DHL policies, regulatory requirements, and established safety, security, and facility management standards.
- Coordinate the availability and effective utilization of fleet, material handling equipment, and other operational resources to support smooth service centre operations.
- Address day-to-day operational challenges, resolve service issues, and escalate critical matters to the Service Centre Manager when required.
- Foster a customer-centric culture by ensuring prompt resolution of customer concerns and consistent adherence to DHL service standards.
- Maintain accurate operational records and prepare routine performance reports to support monitoring and decision-making.
- Identify opportunities to improve operational processes, resource utilization, and service quality within the service centre.
YOUR PROFILE
- Must possess a bachelor's degree with 5–7 years of relevant experience in operations, logistics, courier services, or a related field.
- Experience in supervising teams and managing day-to-day operational activities, preferably in the logistics or express delivery industry.
- Strong team supervision, coordination, and problem-solving skills.
- Good understanding of operational KPIs, service quality standards, and performance monitoring.
- Ability to manage competing priorities and make effective decisions in a fast-paced operational environment.
- Good communication, interpersonal, and stakeholder management skills.
- Strong customer focus, attention to detail, and commitment to operational excellence.
- Ability to work collaboratively with internal stakeholders and ensure adherence to company policies and procedures.