About this role
Title: Expert OFR CRT
Location: GSC BOG
About the Role
We are looking for a highly organized and customer-focused professional to support the DOW Ocean Freight program. The role will be responsible for managing operational activities, customer escalations, shipment visibility, data quality, reporting, and SAP maintenance activities within a fast-paced logistics environment.
Key Responsibilities
- Manage the DOW Ocean Freight shared mailbox and customer requests.
- Handle operational escalations and missing documentation follow-up.
- Monitor shipment status, tracking & tracing activities, and pre-alert management.
- Maintain and update shipment information in SAP and CargoWise.
- Support shipment data quality and master data maintenance.
- Perform shipment deletion, documentation, and scheduling activities as required.
- Prepare operational reports, milestone tracking, and shipment performance analysis.
- Support quotation management and customer communication
Required Qualifications
- Experience in Ocean Freight, Freight Forwarding, Logistics, or Supply Chain operations.
- Knowledge of Ocean Freight processes, including FCL, LCL, documentation, an transportation flows.
- Advanced user of Microsoft Excel, Outlook, PowerPoint, and Word.
- Experience with CargoWise and SAP is highly desirable.
- Analytical mindset with the ability to interpret operational data and identify trends.
- Strong customer service and stakeholder management skills.
- Good English written-spoken skills.
Key Competencies
- Ability to manage multiple priorities simultaneously.
- Excellent communication and presentation skills.
- Strong attention to detail and problem-solving capabilities.
- Comfortable working with large data sets and operational reports.
- Ability to remain calm and effective in a fast-paced environment.
- Proactive attitude and ownership mindset.
Preferred Experience
- Experience supporting key account logistics operations.
- Exposure to reporting tools such as Power BI.
- Knowledge of international transportation processes and supply chain operations.