About this role
- Join Bally’s Intralot as an IT Application Support Engineer! 🚀To meet our current corporate needs, we are looking to bring to our team an Application Support Engineer.
- In this role, you will: Monitoring and resolving open production issues at the 2nd level within designated timeframes.
- Promptly initiating a "Problem" report when the root cause of an incident remains unidentified.
- Conducting advanced troubleshooting for production incidents and problems.
- Taking ownership of problem monitoring and tracking, with a focus on process improvement for recurring issues.
- Reproducing incidents and validating fixes through regression testing.
- Contributing to root cause analysis efforts to prevent future outages or quality issues.
- Flexibility is key as this position requires shift work and occasional international travel due to our global clientele.