Account Manager - Southern Netherlands @ ViCentra B.V.

📣 Join ViCentra (home of Kaleido) – Empower Bold Change in MedTech 📍 Location: Southern Netherlands | 💼 Hybrid | Full-time 🌍 Making Every Move Matter At ViCentra, home of Kaleido, we’re on a mission to redefine what’s possible in diabetes care. We combine technological innovation with human-centered design to empower people with more freedom, confidence, and life on their terms. Our values; Be Bold, Build Trust, Focus on the Customer and Deliver Excellence drive everything we create and every decision we make. We believe that when ambition meets purpose, remarkable things happen.

• If you thrive in a space where ideas accelerate, challenges spark growth, and making a difference is the goal, ViCentra is your next great adventure. 🚀 💻 Your Impact You are responsible for actively promoting, managing, and optimizing sales of the company’s product(s) to increase market share and brand recognition across your region.
• It involves developing and maintaining strong, ethical relationships with healthcare professionals—including nurses and key opinion leaders—as well as with distributors to successfully introduce and support the company’s products.
• In addition, the position requires effective account management to ensure sustained growth and long-term partnerships. 🔧 What You’ll Take On Co-ordinate, in conjunction with Sales and Marketing colleagues, the implementation and execution of the National sales strategy and activities in your region.
• Maintain an up-to-date strategic regional account plan and present this monthly to the Country Director NL & France.
• Provide training of company product(s) to relevant HCP's and distributors and end-users when needed.
• Act as a key driver with HCPs to ensure a positive customer experience.
• Maintain product and market knowledge.
• Pro-actively collaborate with peers and inside sales specialists.
• Support the development, negotiation and implementation of distributor business plans, contracts, strategic requirements, and business objectives in your region.
• Manage distributor and account relationships effectively; establishing and managing processes, information exchange procedures and KPIs to ensure optimal customer service, driving accountability and revenue.
• Take the lead in the resolution of account problems and complaints.
• Collaborate and communicate knowledge (e.g. market, account and competitive information, insights, trends, etc.) to colleagues and relevant internal stakeholders.
• Use the company’s IT structure and CRM systems to improve customer insight and ensure effective management reports.
• Participate in sales meetings and sales/ marketing events as needed.
• Ensure compliance with all regulatory, legal and Company policies and procedures.
• Accomplish goals by accepting ownership; exploring opportunities and utilising good technical and problem-solving skills to add value to job accomplishments.
• Ensure work is undertaken within defined timescales and with a high level of accuracy.
• Work independently with minimal supervision as well as ability to work closely with other departments and key stakeholders.