About this role
Account Manager (f/m/d) | B2B SaaS | E-Commerce At Trusted Shops, we are building the leading Community of Trust in e-commerce, creating digital trust between people, businesses, and AI agents. As an Account Manager (f/m/d) , you will work in a hybrid setup at our Cologne office on a fixed-term contract covering parental leave until at least November 2027 , helping businesses unlock the full value of our B2B SaaS solutions.
- Your Impact Trust is one of the most important success factors in e-commerce.
- In this role, you will support existing customers in achieving their goals, unlocking growth potential, and building long-term success.
- You will join an international team of 700+ colleagues , supporting more than 25,000 online shops and over 40 million consumers in our Community of Trust.
- Account Ownership & Strategic Development: You independently manage a portfolio consisting primarily of mid-sized online shops and proactively drive the strategic development of your accounts.
- Customer Value & Growth: You proactively analyze customer needs and performance, identify relevant opportunities, and implement tailored expansion strategies to drive sustainable growth.
- Building Trusted Partnerships: You continuously strengthen customer relationships, develop tailored recommendations, and build stable, long-term partnerships based on mutual trust.
- Cross-Functional Collaboration: You work closely with internal stakeholders across Sales, Legal, Product, and other teams to ensure a consistent, high-quality customer experience.
- Performance Metrics: Together with a Customer Success Manager, you use KPIs and insights to improve customer retention, satisfaction, and long-term success.