About this role
Affidea is Europe's leading provider of out-of-hospital healthcare, operating over 420 centres across 14 countries, providing high-quality medical services to nearly 15 million patients every year. We specialise in advanced diagnostic imaging, community based poly-clinics and specialist healthcare services. Our continued growth reflects our commitment to bringing high-quality, accessible healthcare closer to the communities we serve. Affidea UK & Ireland In the UK and Ireland, Affidea operates a growing network of diagnostic imaging and minor injuries centres, delivering a broad range of cutting-edge imaging technology and healthcare services to the public, private insurers, employers, and other organisations.
- As part of our ongoing expansion, we're extending our presence into new regions, including our upcoming clinic in London and hospital in Belfast offering exciting opportunities to be part of a business that's shaping the future of accessible, community-based healthcare across the region We are now seeking an experienced Patient Administrator to join our team in Dundrum The Patient Administrator plays a vital role in ensuring the smooth and efficient operation of patient-facing services.
- This role involves managing patient appointments, maintaining accurate records, supporting clinical staff, and delivering excellent customer service to patients and their families.
Responsibilities
- Patient Coordination: Greet and assist patients in person, by phone, or via email in a professional and courteous manner.
- Schedule, confirm, and manage patient appointments, ensuring optimal use of clinical resources.
- Register new patients and update existing records accurately in the patient management system.
- Provide patients with necessary information regarding appointments, procedures, and clinic policies.
- Administrative Support: Maintain and organize patient files, ensuring confidentiality and compliance with data protection regulations.
- Process referrals, medical reports, and correspondence in a timely and accurate manner.
- Liaise with clinical staff to coordinate patient flow and support service delivery.
- Handle patient queries and complaints, escalating issues when necessary.
- Systems and Documentation: Use software to manage patient data and appointment schedules.
- Ensure all documentation is completed accurately and filed appropriately.
- Generate reports and assist with audits as required by management.
- Compliance and Quality: Adhere to all relevant policies, procedures, and regulatory standards.
- Maintain a clean and organized reception and administrative area.
- Participate in quality improvement initiatives and contribute to service development.