About this role
CTG is expanding its service desk and is in search of a skilled IT Technical Support Agent to join our team. We require a candidate who is not just organized but also meticulous in documenting their work and possesses strong problem-solving skills. This role demands someone who can effectively manage customer support through phone, email, or chat, ensuring rapid and efficient resolution of tickets. The ideal candidate will be a key contributor to our commitment to delivering exceptional customer service and is ready to tackle challenges head-on to uphold our high standards. Role: Service Desk Agent.
Qualifications
Associate degree in computer science or equivalent experience. Minimum 2 years of experience in a Helpdesk environment. Competent troubleshooting and problem-solving skills. Competent in PC computing, Network Connectivity, System Administration, Application Support, and Operating Systems. At least a level of English C1. Key Result Areas: Act as the telephone first point of