About this role
Job summary
We are looking for a friendly, reliable and patient-focused Medical Receptionist to join our welcoming GP practice team.
Main duties of the job
- Welcoming patients in person and on the telephone in a courteous and professional manner
- Managing appointment requests, including triage systems, cancellations and general enquiries
- Registering new patients and maintaining accurate, up-to-date patient records
- Handling sensitive and confidential information in line with GDPR and practice policies
- Processing clinical requests in line with practice protocols
- Supporting general reception and administrative duties
- Maintaining a calm, friendly and professional approach during busy periods
About us
We are a busy but supportive practice, and we value teamwork, professionalism and kindness. This role can be demanding at times, so we are looking for someone who is resilient, organised and able to work efficiently in a fast-paced environment. If you enjoy working with people and take pride in delivering excellent service, we would love to hear from you
What we offer
- Supportive and friendly team environment
- Full training and ongoing development opportunities
- NHS pension scheme
- Access to NHS car lease scheme (salary sacrifice)
- Opportunity to build a long-term career in primary care
- A rewarding role making a difference to the local community
Job description
Job responsibilities
This is a key front-of-house role where you will make a real difference to patients every day. You will often be the first point of contact, whether in person or over the phone, helping patients feel supported, listened to and respected while ensuring the smooth and efficient running of the practice.
As a Medical Receptionist, you will work closely with clinicians, managers and reception colleagues to ensure patients receive a safe, efficient and positive experience.
You will play an important role in managing patient flow, responding to queries, and supporting the wider clinical team with administrative tasks.
Person Specification
Experience
Essential
- Excellent communication skills, both verbal and written
- Confident using computers (email, word processing, data entry)
- Ability to remain calm, organised and professional under pressure
- Ability to prioritise workload and manage competing demands
- Strong attention to detail and commitment to confidentiality
- Reliable, punctual and flexible team player
- Access to a car and ability to travel to our Caton branch (approx. 6 miles from Lancaster)
- GCSEs (or equivalent) in English and Maths Grade C/4 or above
Desirable
- Previous experience in a GP practice or healthcare setting
- Experience using EMIS Web or similar clinical systems
- NVQ Level 2/3 in Business Administration or Customer Service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Queen Square Medical Practice
Address
2 Queen Square
Lancaster
Lancashire
LA1 1RP
United Kingdom
Employer's website
https://www.queensquare.org/ (Opens in a new tab)