About this role
Job summary
We are seeking a friendly, professional, and organised Receptionist to join our busy GP practice. As the first point of contact for patients, visitors, and healthcare professionals, you will play a key role in delivering an excellent patient experience. The role involves a combination of reception, administrative, and telephone duties, with call handling forming a significant part of the position due to the high volume of patient enquiries received by the practice. This is a full-time position, working over four days per week, offering an excellent opportunity to become part of a supportive and dedicated team. The successful candidate will have excellent communication skills, enjoy working in a fast-paced environment, and be committed to providing high standards of customer service and patient care.
Main duties of the job
The Receptionist will act as the first point of contact for patients, visitors, and healthcare professionals, providing a friendly, professional, and efficient service at all times. The post holder will be responsible for managing a high volume of telephone calls, booking and amending appointments, responding to patient enquiries, processing administrative tasks, and maintaining accurate patient records. Reception duties will include welcoming patients, signposting them to the appropriate service, and ensuring confidentiality is maintained at all times. The successful candidate will support the smooth day-to-day operation of the practice, working closely with clinical and administrative colleagues to deliver high standards of patient care. Due to the nature of the practice, telephone and call-handling duties form a significant part of the role.
About us
Trinity Medical Centre is a large, well-established GP practice located in the heart of Wakefield, providing primary care services to approximately 27,000 patients. Our clinical team work across both our main site and our branch surgery, Sandal Castle Medical Centre.
Our wider multidisciplinary team consists of Nurses, Healthcare Assistants, Clinical Advisors, Trainee GPs, and dedicated administrative and support staff who work collaboratively to deliver high-quality patient care. We offer a comprehensive range of healthcare services and operate an innovative access system designed to ensure patients can access the right care, at the right time, as easily as possible.
As an employer, we are committed to creating a supportive and positive working environment where staff wellbeing is a priority. We actively encourage learning, professional development, and career progression, providing opportunities for our employees to grow and develop within the organisation. We value teamwork, innovation, and excellence in patient care, and strive to ensure that every member of our team feels supported and empowered in their role.
Job description
Job responsibilities
The Receptionist is responsible for providing a professional, efficient, and courteous service to patients, visitors, and healthcare professionals. As the first point of contact for the practice, the post holder will play a key role in ensuring patients receive a positive experience and are directed to the most appropriate service.
The successful candidate will undertake a range of reception and administrative duties, including managing a high volume of incoming telephone calls, booking and amending appointments, responding to patient enquiries, processing prescriptions and correspondence, and maintaining accurate patient records. Telephone and call-handling duties form a significant part of the role due to the volume of patient contact managed by the practice.
The post holder will be required to:
- Provide a welcoming and professional reception service to patients and visitors.
- Manage incoming and outgoing telephone calls, handling enquiries efficiently and courteously.
- Book, amend, and cancel patient appointments using the practice clinical system.
- Accurately record and update patient information.
- Process administrative tasks, correspondence, and prescription requests in line with practice procedures.
- Signpost patients to the most appropriate clinician or service.
- Maintain confidentiality at all times in accordance with data protection requirements.
- Work collaboratively with colleagues to support the effective day-to-day running of the practice.
- Undertake any other duties appropriate to the role as required by the Practice Management Team.
This role offers the opportunity to join Trinity Medical Centre, a large and progressive GP practice committed to delivering high-quality patient care and supporting the professional development and wellbeing of its staff.
Person Specification
Qualifications
Essential
- GCSE grade A-C (or equivalent) in English
- GCSE grade A-C (or equivalent) in Mathematics
- Good verbal and written communication skills
- Basic IT and keyboard skills
- Ability to work accurately and maintain confidentiality
- Good organisational and time management skills
- Ability to work effectively as part of a team
- Ability to deal with the public in a professional and courteous manner
Desirable
- Experience working in a busy environment
- Knowledge of SystmOne would be advantageous
- Experience working within a healthcare setting
Experience
Desirable
- Knowledge of SystmOne would be advantageous.
- Experience working within a healthcare setting.
- Previous experience in a customer service or call centre role would be beneficial.
- Experience providing face-to-face customer service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Trinity Medical Centre
Address
Thornhill Street
Wakefield
West Yorkshire
WF1 1PG
United Kingdom
Employer's website
http://www.tmcwakefield.co.uk/ (Opens in a new tab)