About this role
Job summary
The front of House Receptionist is the first point of contact for visitors, service users, carers, staff and partner agencies across Trust sites. The post holder provides a welcoming Front of House and Switchboard Service, books rooms and delivers administrative support for the Facilities Team. They also support the Facilities Team with routine safety and compliance checks, helping keep our buildings safe, compliant and therapeutic.
Reporting to the Senior Front of House Receptionist/ Facilities Supervisor the post holder is responsible for handling day-to-day enquiries independently and escalating issues beyond their remit to their Line Manager as needed.
Main duties of the job
- Front of House
- Switchboard
- Administration
- Security, access and safety
- Facilities
- Professional Practice
Please check the job description & person specification document for more information on the requirements for this job.
About us
Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.
We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.
Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.
Please note that we reserve the right to close posts as soon as sufficient applications are received.
Regrettably, due to UK Home Office requirements we cannot offer sponsorship for all our job roles.
Applicants must have the right to work in the UK for the duration of the role.
We look forward to receiving your application!
Job description
Job responsibilities
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent qualification or equivalent experience.
Desirable
- Customer Service qualification
- IOSH Working Safely
Experience
Essential
- Experience of working in an office or reception environment.
Desirable
- Experience of working in the NHS.
- Experience of switchboard operations.
- Experience of using SystmOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Surrey and Borders Partnership NHS Foundation Trust
Address
Work across various locations
Main corporate office 18 Mole Business Park, Randalls Road
Leatherhead
KT22 7AD
United Kingdom
Employer's website
https://www.sabp.nhs.uk/working-for-us (Opens in a new tab)