About this role
Job summary
Kingswell Surgery, Penistone is looking for a part-time receptionist/administrator to join our small and friendly training practice for between 12 and 16hours per week. The ideal candidate should be a reliable, motivated, team player with good telephone and communication skills.
We are open from 7.45 am until 6.30 pm and flexibility is essential as you will be required to work between these hours to meet the needs of the business and cover colleagues when required.
Experience of working in a GP surgery is required.
Main duties of the job
You will form part of our friendly but hard-working reception/admin team, providing a professional, efficient and effective reception service to patients and health professionals alike. Confidentiality is an essential part of the role.
Key responsibilities
Make, amend and cancel clinical appointments for patients using the Systm1 clinical system. Care navigate patients to the most appropriate health professional/service when booking appointments. Deal with and record accurate messages from clinicians and patients
About us
Kingswell Surgery is a friendly, well-led, GP Training Practice with its own dispensary, caring for approximately 6000 patients in the heart of rural Penistone.
We are committed to providing a high standard of clinical care and an excellent service to patients.
Our clinical team is made up as follows: 3 GP Partners, 2 salaried GPs, 2 Practice Nurses, 2 HCAs. Our Admin team comprises of: Practice Manager, Assistant Manager, 2 Administrators, 4 Receptionists and 2 dispensers.
We also have a number of staff in other funded roles who work at the practice, such as a care coordinator, health and wellbeing coach, clinical pharmacist etc.
Job description
Job responsibilities
Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
- Photocopy as requested
Reception
- Receiving patients, consulting with the practice team
- Answer telephone calls in a professional manner, dealing with enquiries via telephone and face-to-face
- Taking Home visit requests
- Take accurate messages and relay to the appropriate person via email / other
- Telephone for results and information from outside agencies, i.e. hospitals, GP surgeries, Health Centres
- Data input and retrieval via computer system
- Be able to cover all reception duties as necessary
Computer
- Process patient change of details
- Booking, cancelling and changing appointments
Other tasks
- Ensure building security
- Maintain supplies of stationery in reception and consulting rooms
- Keep workplace organised and tidy
- Clear consulting rooms when possible and tidy waiting room
- Any other tasks allocated by management
Person Specification
Experience
Essential
- Experience of working in a GP practice;
Desirable
- Experience of working on Systm1.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kingswell Surgery
Address
40 Shrewsbury Road
Penistone
Sheffield
S36 6DY
United Kingdom
Employer's website
https://www.kingswellsurgery.co.uk (Opens in a new tab)