About this role
Job summary
Are you an organised, patient-focused administrator with excellent communication skills? We are seeking a proactive individual to join our Cardiac Physiology team, playing a vital role in ensuring patients receive a seamless, high-quality service throughout their care journey.
In this varied and rewarding role, you will coordinate clinic bookings, manage patient pathways, support delivery of specialist cardiac services while ensuring data quality, patient confidentiality and customer service standards are consistently maintained. You will act as key point of contact for patients, GPs and clinical teams, responding to enquiries, resolving concerns and helping patients access appointments in a timely and equitable manner.
Working closely with physiologists, nurses, medical staff and administrative colleagues, you will support the scheduling of clinics, investigations and procedures, monitor waiting lists, maintain departmental databases ,produce reports to support service performance and improvement initiatives. You will liaise with patients who have previously not attended appointments, helping to maximise clinic utilisation and improve patient outcomes.
This is an exciting opportunity to join a multidisciplinary team where your organisational skills, attention to detail and commitment to excellent patient care will make a difference. If you thrive in a fast-paced environment and enjoy supporting the delivery of outstanding healthcare services, we would love to hear from you.
Main duties of the job
Book and coordinate outpatient appointments, ensuring clinic capacity is fully utilised and patients are scheduled in line with clinical priorities and access targets.
Validate waiting lists and patient pathways, ensuring accurate tracking and timely progression of patients through the service.
Act as a key point of contact for patients, GPs and healthcare professionals, responding to enquiries in a courteous, professional and timely manner.
Monitor clinic administration standards, maintaining high levels of data quality, customer service and patient confidentiality in accordance with Trust policies.
Support compliance with national and local access standards, including 18-week RTT, 6-week diagnostic and cancer waiting time targets, escalating concerns where necessary.
Liaise with patients regarding appointments, including contacting patients with a history of non-attendance to support attendance and maximise clinic utilisation.
Maintain departmental databases and reporting systems, producing information and reports to support service performance, waiting list management and continuous improvement.
Work collaboratively within the multidisciplinary team, providing reception cover as required, coordinating clinical and administrative resources, and ensuring patients receive a seamless and efficient service.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
For more information on this varied and rewarding role, please see the attached Job Description.We look forward to your application! Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.
Person Specification
Qualifications
Essential
- GCSE level or equivalent standard of education.
- Basic IT literacy - working with Word, Excel and Outlook
Desirable
- ECDL
Knowledge and experience
Essential
- Working in a customer care environment.
- Dealing with difficult situations.
- Experience in a receptionist role or call centre agent, ideally in an NHS Trust.
Desirable
- Working knowledge of the Patient Administration System Lorenzo and Tomcat
Communication Skills
Essential
- Effective oral and written communication and interpersonal skills
Desirable
- Working knowledge of the Patient Administration System (PAS) and Tomcat
- Possess a working knowledge of the Patient Administration System and be able to guide others on its use for outpatient booking and management of clinic templates.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road
Chelmsford
CM1 7ET
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)