About this role
Job summary
To provide a professional and efficient reception service to the Blue Outpatient Department, ensuring that all visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust policy on data quality.
Main duties of the job
We are looking for a confident, approachable, cheerful person to greet all patients, visitors and staff to the department in a friendly and helpful manner.
You need to have a good telephone manner and be confident in talking to all people that come into the department.
You need to have a calm and empathetic attitude.
About us
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.
Job description
Job responsibilities
Greet all visitors to Reception in a helpful, polite and efficient manner.
Register attendance for appointment using EPR, ensuring the patients demographic details are correct.
Updating demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
Liaise closely with the nursing staff to support the smooth running of the reception service
Deal with all enquiries in a sympathetic and professional manner (you may need to deal with anxious patients where tact and diplomacy is required).
Have a good knowledge of the whereabouts of other departments in order to be able to direct patients that are lost.
Ensure that all reception clinic lists are available, up to date and accurate, recording and reporting all DNAs appropriately.
Arrange return transport for patients attending appointments when requested to do so.
Ensure that every patient is attended, recorded, summarised and clinics are closed as per Trust policy on the EPR system and within the required deadlines.
Take pride and responsibility for the Reception area, ensuring it is always clean and tidy.
Be able to communicate effectively using good verbal and written skills.
Undertake any further training requirements in order to keep up to date with software updates and to enhance your receptionist skills.
Be able to prioritise workload on a daily basis and work independently with a limited amount of supervision.
Participate as required in the training of new team members.
Assist with the provision of cover for absent colleagues as requested, this could be at short notice and therefore requires a flexible approach to work.
Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data.
Person Specification
Essential
- Ability to work with a wide range of people
- Excellent telephone manner
- Ability to work under pressure
- Excellent communication skills
Desirable
- Evidence of team working
- Computer literate
- Previous reception experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Oxford University Hospitals NHS Foundation Trust
Address
Blue Outpatients, Level 2, John Radcliffe Hospital
Headley Way,
Oxford
OX3 9RU
United Kingdom
Employer's website
https://www.ouh.nhs.uk/ (Opens in a new tab)