About this role
Job summary
Join Our Team as a Receptionist/Administrator
We are looking for an approachable, resilient, and well-organised Receptionist/Administrator to join our front-of-house team. Whether you are looking to start a rewarding career in healthcare or bring customer service experience from another sector, we welcome your application.
If you are approachable, organised, and enjoy working in a busy healthcare environment, we would love to hear from you!
About the Role
We are seeking a dedicated Receptionist/Administrator who:
1.Is looking to work full-time/5 days a week/7.5 working hours per day)
2.Is available to cover extended hours on Mondays (finish at 8:00PM / 7.5hrs working hours shift)
3.Is available to work flexible weekday shifts starting at 07:45 or finishing at 18:30.
4.Has previous GP surgery experience.
5.Possesses IT skills and is proficient in EMIS Web.
6.Demonstrates flexibility, strong team values, and a commitment to delivering high-quality patient care.
7.Is committed to further training and development and exhibits exceptional communication skills.
Please Note: Previous applicants need not apply.
Main duties of the job
Key Responsibilities
As a Receptionist/Administrator, you will play a vital role in supporting the smooth running of the practice and providing an excellent service to our patients. Your responsibilities will include:
1.Warmly welcoming patients and visitors, handling enquiries with empathy, care, and professionalism.
2.Managing phone calls, emails, and face-to-face requests efficiently in a fast-paced environment.
3.Supporting the patient triage process by accurately recording details and directing queries in line with practice protocols.
4.Carrying out core administrative duties, including clinical scanning, record updating, filing, processing ERS referrals, and prescription requests.
5.Processing new patient registrations and maintaining accurate, confidential patient records in line with GDPR requirements.
6.Working closely alongside GPs, nurses, and practice managers to ensure seamless patient care across both sites
About us
City Square Medical Group is a vibrant, inner-city GP practice based in Tower Hamlets. Formed through a successful practice merger in April 2020, our dedicated teamcomprising four partners and two salaried GPsdelivers high-quality, compassionate healthcare to more than 12,000 local residents across two modern sites.
We pride ourselves on creating a supportive, welcoming environment where our team members feel valued, supported, and given real room to grow.
Job description
Job responsibilities
Job Description
As a Receptionist/Administrator, you will support the smooth running of the practice by providing an efficient, professional, and patient-focused service. Key responsibilities include:
1.Front desk duties
2.Managing appointments, telephone calls, emails, triage requests and patient queries efficiently and accurately.
3.Administrative duties:
data entry, scanning, filing, processing correspondence, maintaining accurate records, processing patient registrations, prescription requests, referrals and other administrative tasks in line with practice procedures.
4.Performing essential checks
5.Ensuring patient confidentiality is maintained and sensitive information is handled securely in accordance with data protection requirements.
6.Working collaboratively with clinicians and the wider practice team to support high-quality patient care.
7.Attending Practice meetings and trainings
Person Specification
Experience
Essential
- 1.Strong organisational skills with the ability to stay calm and multitask under pressure.
- 2.Clear, confident, and compassionate communication skills (both spoken and written).
- 3.A positive, proactive attitude and a genuine commitment to helping patients.
- 4.Flexibility to work shift patterns: Tuesday to Friday shifts starting between 07:45 and finishing by 18:30 (7.5 hours/day), plus Monday extended hours finishing at 20:00.
- 5.Educated to GCSE level or equivalent.
Desirable
- 1.Prior customer service, front-desk reception, or admin experience in any industry.
- 2.Familiarity with clinical systems such as EMIS Web (full training provided regardless).
- 3.GCSE passes in English and Mathematics (Grade C or above).
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics and English (C or above)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
City Square Medical Group
Address
14 Deancross Street
London
E1 2QA
United Kingdom
Employer's website
https://citysquaremedicalgroup.nhs.uk/ (Opens in a new tab)