About this role
Job summary
Railway Medical Group are looking for a Full Time Medical Receptionist (fixed term contract).
If you like working in a fast paced environment with the support of a great team, this is the role for you. We will provide you with a comprehensive induction and training plan.
We are keen to develop staff and offer any additional training and support.
In return we need you to be
Organised
Have excellent communication skills
Be able to prioritise, often multiple times a day!
Be proactive
Have a caring and empathetic attitude to patients and colleagues.
Main duties of the job
To take telephone calls, answering general queries, explaining surgery procedures, making new and follow up appointments, receiving and processing requests for home visits and repeat prescriptions in a consistently friendly and professional manner. To promptly deal with urgent queries.
To complete all administrative duties carefully and competently maintaining a high standard of work at all times despite the pressures of a busy general practice.
To develop the ability to receive and direct all patients and visitors on arrival at the practice and to take telephone calls and messages in a courteous, friendly and professional manner at all times.
Full details can be found on the attached Job Description
About us
Railway Medical Group has a large patient base of 27,000 and 3 sites all within Blyth, South East Northumberland. We are looking to recruit another member to our growing reception team to help with the current demand.
Job description
Job responsibilities
We are seeking a receptionist to join our busy GP practice as the first point of contact for patients, contractors, and visitors, while also managing a range of general office tasks.
In this role, you will handle administrative and reception duties, ensuring efficient, courteous, and high-quality service in line with our established processes, policies, and procedures. You will support patient inquiries with professionalism and care.
Excellent communication skills and a compassionate, friendly nature are essential, as you will work closely with our clinical and administrative teams in a busy environment, interacting with a diverse range of people and professions.
Your responsibilities will include managing telephone, in-person, and electronic inquiries, scheduling and updating appointments and home visits, relaying clinical information to patients, and helping patients access our services and those in the wider community.
Ideal candidates will be highly organised, effective communicators who provide a professional and welcoming experience for all patients, ensuring every interaction is exceptional.
Strong IT skills are essential, as you will perform tasks such as running searches and data input. Additionally, you will process prescription requests and deliver comprehensive administrative support.
Job Responsibilities
RECEPTION
- Receiving patients, consulting with members of the practice team
- Processing in-person and telephone requests for appointments; ensuring callers are directed to the appropriate healthcare professional
- Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and entering on computer registration link
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
GENERAL ADMINISTRATION
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required
- Perform any other relevant and reasonable duties that may be requested by the Reception Supervisors, Office Manager or Partners.
- Undertake statutory and mandatory training as required.
APPOINTMENT SYSTEM MANAGEMENT
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Deal with home visit requests, carefully noting all details
PRESCRIPTION REQUESTS MANAGEMENT
- Processing repeat prescriptions in accordance with practice guidelines
- Handing completed repeat prescriptions to patient and checking names and address.
Person Specification
Qualifications
Essential
- GCSE grade 9-4 or A to C in English and Maths or equivalent qualification or experience.
- Reception or Customer Service Experience
Desirable
- Previous experience of working in a medical setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Railway Medical Group
Address
Gatacre Street
Blyth
Northumberland
NE24 1HD
United Kingdom
Employer's website
http://railwaymedicalgroup.co.uk/ (Opens in a new tab)