About this role
Job summary
Are you an organised, reliable and motivated individual with excellent communication skills? Do you enjoy working as part of a busy team and making a difference to patient care?
We are looking to recruit enthusiastic Clerical Assistants to provide high-quality administrative support to our Community Clinics and Services across Newcastle. This is an excellent opportunity to join a friendly and supportive team, playing a vital role in ensuring patients, carers, service users and healthcare professionals receive an efficient and professional service.
We are recruiting to a number of permanent roles within our Community Services:
- Single Point of Access (SPA) based atRegent Point, Gosforth, providing administrative support and operating a busy telephone service.
- Interview Date Friday 13 November 2026
- Full & Part Time Hours/Week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy
NO AGENCIES PLEASE
Main duties of the job
Working alongside clinical and administrative colleagues, you will help manage a varied workload within a fast-paced environment. You will be responsible for handling telephone enquiries, processing referrals, maintaining electronic patient records using SystmOne, and providing general administrative support to community-based clinical services.
The successful candidate will be able to prioritise their workload effectively, communicate confidently with a wide range of people, and respond positively to the changing demands of the service. Accuracy, attention to detail and a commitment to delivering excellent customer service are essential.
Administrative staff within these services work between 8:00am and 10:00pm on a rota basis, including evenings, weekends and bank holidays. Actual working hours for these posts will be discussed at interview.
If you are a team player with a positive attitude and a commitment to delivering excellent administrative support within NHS community services, we would love to hear from you.
Join us and help make a real difference to the care and experience of patients across Newcastle.
About us
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
With around 2 million contacts with patients every year, we deliver care from:
- Royal Victoria Infirmary (RVI)
- Freeman Hospital
- Newcastle Dental Hospital
- Cramlington Manor Walks
- Urgent treatment centres
- Newcastle Fertility Centre
- Northern Centre for Cancer Care, North Cumbria
- Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Job description
Job responsibilities
- Providing comprehensive clerical and administrative support to community clinical teams.
- Handling telephone enquiries from patients, carers, service users and healthcare professionals in a professional and compassionate manner.
- Maintaining accurate electronic records using SystmOne and other Trust systems.
- Managing appointments, referrals and correspondence in accordance with local procedures.
- Working collaboratively with colleagues to support the delivery of high-quality patient care.
- Ensuring confidentiality is maintained at all times in line with Trust policies and procedures
- To provide a high standard of support to Clinical staff handling telephone calls.
- To use an electronic referral process (SystmOne) to ensure requests are responded to in a professional, confidential and efficient manner.
- To receive requests from patients and carers, acute hospitals, GP practices, Social Services and health care agencies.
- To communicate directly with members of the public and other services.
- To abide by Trust policies and procedures.
- To be an effective part of the team contributing to the departmental objectives.
- Post holder will be expected to contribute to housekeeping and other office duties as required e.g. general tidiness, pre-determined stock levels are met and equipment is clean, and stored correctly.
Person Specification
KNOWLEDGE
Essential
- Office Procedures
- Microsoft Office IT packages
Desirable
- SystmOne IT package
SKILLS
Essential
- Customer Care skills
- Awareness of the need for confidentiality at all times
- Working as part of a team
- Working with minimum supervision using own initiative
- Ability to work within a changing environment
- Keyboard skills
Desirable
- Experience of working within a multi-agency environment
EXPERIENCE
Essential
- Good standard of General Education
Desirable
- Experience of using SystmOne IT package (training will be given)
- Awareness of NHS policies and procedures
QUALIFICATIONS
Essential
- NVQ Level 2 or equivalent qualification / experience
Desirable
- ECDL
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Address
Trustwide
317 Trustwide
NE3 3HD
United Kingdom
Employer's website
https://careers.nuth.nhs.uk/why-us (Opens in a new tab)