About this role
Job summary
South Doc Services are seeking a HR Apprentice to join the HR team.
The post holder is responsible for providing effective administrative support to the HR Advisor/Manager, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues.
Minimum hours of work 30 hours per week we are looking for a candidate who will be able to work 37.5 hours (includes 7 hours study)
Rate of pay - £12.71
Based at:
South Birmingham Urgent Treatment Centre
15 Katie Road
Selly Oak
Birmingham
B29 6JG
Due to the high level of applications we receive, if you have not received correspondence from us by 13 November 2026, unfortunately you were not successful to move to the next stage of the process.
Main duties of the job
Key responsibilities
- 1. Carry out administrative processes as instructed
- 2. Assist with recruitment and pre-employment checks for new employees
- 3. Maintain relevant database
- 4. Assist with maintaining staffing records in accordance with organisational policies and procedures
- 5. Act as the first point of contact on behalf of the HR Advisor/Manager when required
- 6. Handle other telephone and general enquiries
- 7. Taking messages
- 8. Processing all forms of communication relating to areas of work
- 9. All forms of data entry and record keeping relating to areas of work
- 10. Follow and adhere to Health and Safety procedures
- 11. Ensuring work areas are tidy
- 12. Any other delegated duties considered appropriate for the post
- 13. You will need to complete the Level 3 Business Admin Course, details below:
Course - Level 3 Business Admin
Location - Virtually delivered
Length - 13-month programme
Hours of Study 7 hours per week for off the job learning. One live virtual workshop per month, supported by workbooks, online resources and 1-2-1/group tutorials. Apprentices apply their learning in the workplace throughout the programme.
Course start date January 2027.
Role start date - December 2026.
About us
This is an exciting opportunity to work for one of the largest and most innovative GP Federations in England. We support 10 Primary Care Networks covering a population of over 425,000. Historically we have set up new ways of working in areas such as Diabetes, CKD, Mental Health, Prescription Management etc. These services have received local and national recognition via Primary Care awards, HSJ award finalists and a CQC outstanding rating for one of our flagship services.
Job description
Job responsibilities
Communication
- 1. Communicate effectively to deliver excellent customer service to colleagues, practices and external
partners
- 2. Communicate effectively to handle delicate matters with discretion and tact while maintaining
confidentiality
- 3. Promote effective teamwork with all staff
- 4. Provide appropriate communication to identify problems and solutions promptly
Special Requirements of the post
- 1. 5 GCSEs at grade 4/C or above (including English and Maths) or Level 2 Functional Skills equivalents.
- 2. An understanding, acceptance and adherence to the need for strict confidentiality
Person Specification
Experience
Desirable
- Previous experience of working in an office environment
- Previous experience in a HR role
- Previous experience of working within the NHS
Skills
Essential
- Proficient in reading and writing English
- Able to speak and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding
- Strong organisational skills and ability to maintain complete and accurate record systems
- Ability to work under own initiative and prioritise workload to meet deadlines
- Ability to provide excellent customer service
- Good interpersonal skills
- Good telephone manner
Knowledge
Essential
- Good standard of communication both orally and in writing
- A specific understanding of the confidential nature of the work in hand
- Conversant with Microsoft office
- Understanding of confidentiality and Data Protection Act
Desirable
- Knowledge of employment law
- Knowledge of CQC regulations
Qualifications
Essential
- 5 GCSEs at grade 4/C or above (including English and Maths) or Level 2 Functional Skills equivalents.
Desirable
- HR qualification
- RSA II typing/word processing or equivalent
Personal Qualities
Essential
- A willingness to work in a flexible and co-operative manner with colleagues
- Ability to handle delicate matters in a discrete and tactful manner
- Ability to work as a team or on own initiative
- Ability to cope with change
- Reliable
- Good time keeper
- Friendly and approachable
- Willingness to undertake a DBS check if needed
- Willingness to undertake training
- Able to cope under pressure
Employer details
Employer name
South Doc Services
Address
South Birmingham Urgent Treatment Centre
15 Katie Road
Selly Oak
Birmingham
West Midlands
B29 6JG
United Kingdom
Employer's website
http://southdocservices.co.uk/ (Opens in a new tab)